If you’re a low income earner, we have some loan and bank account options that may help you reduce your banking costs and save you money. Take a look at our Small Loans, NAB Classic Banking Account and NAB Retirement Account.
Customer support
Whether you're dealing with financial hardship, a crisis or unemployment; we're a bank for all Australians. We've also got tools and resources to help you manage your money and bank safely online.Support in times of need
Customer Care Kit
If you or your business is in financial hardship we’re here to help.
Natural disasters and crises
We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.
Losing a loved one
Bereavement: a practical guide to banking processes and estates.
Managing illness and injury
Learn how to plan for an unexpected illness or injury. Discover the support available if you're sick or injured.
Dealing with unemployment
Your survival guide to redundancy and unemployment. Discover our tips to help you stay on your feet financially.
Domestic violence support
We're committed to assisting our customers and people affected by domestic and family violence. It's a complex and personal issue, and we’re here to support you.
How to detect and avoid elder financial abuse
Elder financial abuse can happen to anyone. Learn how to detect it, and avoid it.
Separating finances when relationships end
Read how we'll handle your request to separate joint loans.
Community support
Indigenous Australian support
We're proud to support and celebrate Indigenous success. As part of our Reconciliation Action Plan, we’re helping create opportunities and real outcomes for Indigenous Australians.
Accessibility for customers and our people
Find out what we’re doing to become a more accessible and inclusive organisation.
Interpreter services
We’re improving accessibility for our customers with limited English.
Banking for low income earners
Staying safe online
Identifying spam and phishing messages
Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.
Online security help guides
Free resources to help you and your family stay safe online and in real life.
Cyber safety tips for business
Free tools and guides to help keep your business and customers secure online.
Managing your money
Managing debt
Our tips on managing your debts will help you reach your finance goals quicker. We've got tools, practical steps and support contacts for you.
Budgeting and saving
Learn how to budget. We can help you achieve your financial goal faster, whether it's for a deposit, travel or other.
Managing cash flow and avoiding bad debt in business
Discover ways to put debt management procedures and policies in place to protect your business and create a healthy cash flow.
Restrict gambling transactions
Our gambling restriction allows you to block most gambling transactions on your personal NAB Visa Credit and Debit cards.
Self service
We’ve got a range of helpful resources and tools to help with some common customer needs.
Help and support
Use our helpful guides, FAQs and support services to help manage your banking more easily.
Customer Communications
NAB’S Customer Advice Review
Our Customer Advice Review program aims to restore trust and improve customer experience. The review covers a range of advice areas, including fees, insurance, investments and superannuation.
How to share data using open banking
Learn how open banking works and how you can opt-in to share your bank data securely.
NAB wealth remediation
Learn about our wealth remediation program.
Customer remediation
Our customer remediation program is working hard to fix our mistakes. Learn how.
We're ready to help you
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Contact us