Support in times of need

Customer Care Kit

If you or your business is in financial hardship we’re here to help.

Natural disasters and crises

We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.

Losing a loved one

Bereavement: a practical guide to banking processes and estates.

Managing illness and injury

Learn how to plan for an unexpected illness or injury. Discover the support available if you're sick or injured.

Dealing with unemployment

Your survival guide to redundancy and unemployment. Discover our tips to help you stay on your feet financially.

Domestic violence support

We're committed to assisting our customers and people affected by domestic and family violence. It's a complex and personal issue, and we’re here to support you.
Man and women having discussion

How to detect and avoid elder financial abuse

Elder financial abuse can happen to anyone. Learn how to detect it, and avoid it.

Separating finances when relationships end

Read how we'll handle your request to separate joint loans.

Community support

Indigenous Australian support

We're proud to support and celebrate Indigenous success. As part of our Reconciliation Action Plan, we’re helping create opportunities and real outcomes for Indigenous Australians.

Accessibility for customers and our people

Find out what we’re doing to become a more accessible and inclusive organisation.

Interpreter services

We’re improving accessibility for our customers with limited English.

Banking for low income earners

If you’re a low income earner, we have some loan and bank account options that may help you reduce your banking costs and save you money. Take a look at our Small Loans, NAB Classic Banking Account and NAB Retirement Account.

Staying safe online

Identifying spam and phishing messages

Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.

Personal cyber security hub

Free resources to help you and your family stay safe online and in real life.

Cyber safety tips for business

Free tools and guides to help keep your business and customers secure online.

Managing your money

Managing debt

Our tips on managing your debts will help you reach your finance goals quicker. We've got tools, practical steps and support contacts for you.

Budgeting and saving

Learn how to budget. We can help you achieve your financial goal faster, whether it's for a deposit, travel or other.

Managing cash flow and avoiding bad debt in business

Discover ways to put debt management procedures and policies in place to protect your business and create a healthy cash flow.

Restrict gambling transactions

Our gambling restriction allows you to block most gambling transactions on your personal NAB Visa Credit and Debit cards.

Self service

Help and support

Use our helpful guides, FAQs and support services to help manage your banking more easily.

View our help and support hub.

Customer Communications

NAB’S Customer Advice Review

Our Customer Advice Review program aims to restore trust and improve customer experience. The review covers a range of advice areas, including fees, insurance, investments and superannuation.

How to share data using open banking

Learn how open banking works and how you can opt-in to share your bank data securely.

NAB wealth remediation

NAB wealth remediation

Learn about our wealth remediation program.

Customer remediation

Our customer remediation program is working hard to fix our mistakes. Learn how.

We're ready to help you

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