Customer support
We’re here to support you through the tough times as well as the good. We can offer help with financial hardship, the death of a family member, banking issues or natural disasters.
How we can help
Finalising a deceased estate
NAB Bereavement Support can help you finalise a deceased estate with their professional advice and services.
Financial hardship assistance
We understand that life can take unexpected turns and leave you in a vulnerable financial position. If you're finding your loan or credit card repayments difficult to make, we may be able to offer assistance when you need it most.
Complaints and feedback
NAB Resolve is our dedicated team handling your general feedback and complaints.
Disaster relief
Disaster and crisis support can help you in the event of a natural disaster.
Customer service
Extended opening hours
See our extended trading hours in your state or territory.
Transaction disputes
What to do when you find a transaction on your credit or debit card statement that you don’t recognise.
Public holiday hours
See our trading hours during public holidays in your state or territory.
Servicing alerts
Track how our online services are performing and get updates on issues.
Scams and phishing alerts
Learn how to protect yourself against online fraud and read the latest fraud and scams alerts.
NAB Wealth Customer Response Initiative
Our customer advice review is about helping restore customer trust and confidence in the financial planning industry.
Website improvements
See what we've changed on our website to make your online experience better.
We're ready to help you
Talk to an expert
Call
13 22 65
Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)