Customer support

Customer Care Kit

It can be easy to become overwhelmed with the stress of financial difficulty. Find out how NAB and other organisations can assist when times are tough.

Natural disasters and crises

We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.

Losing a loved one

Losing a loved one is tough. We’re here to help with practical advice on managing finances.

Managing illness and injury

Learn how to plan for an unexpected illness or injury. Discover the support available if you're sick or injured.

Dealing with unemployment

Your survival guide to redundancy and unemployment. Discover our tips to help you stay on your feet financially.

Domestic violence support

We're committed to assisting our customers and people affected by domestic and family violence. It's a complex and personal issue, and we’re here to support you.

Indigenous Australian support

We're proud to support and celebrate Indigenous success. As part of our Reconciliation Action Plan, we’re helping create opportunities and real outcomes for Indigenous Australians.

Accessibility for customers and our people

Read how we’re making banking accessible to everyone.

If you’re a low income earner we have some loan and bank account options that may help you reduce your banking costs and save you money. Take a look at our Small Loans, NAB Classic Banking Account and NAB Retirement Account.

Identifying spam and phishing messages

Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.

Cyber safety tips for you

Tips and resources to help you stay safe online and protect your security.

Cyber safety tips for business

Tips and resources to help keep your business and customers secure online.

Managing debt

Our tips on managing your debts will help you reach your finance goals quicker. We've got tools, practical steps and support contacts for you.

Budgeting and saving

Learn how to budget. We can help you achieve your financial goal faster, whether it's for a deposit, travel or other.

Managing cash flow and avoiding bad debt in business

Discover ways to put debt management procedures and policies in place to protect your business and create a healthy cash flow.

Restrict gambling transactions

Our gambling restriction allows you to block most gambling transactions on your personal NAB Visa Credit and Debit cards.

We’ve got a range of helpful resources and tools to help with some common customer needs.

NAB’s Wealth Management Customer Advice Review

Our Customer Advice Review program aims to restore trust and improve customer experience. The review covers a range of advice areas, including fees, insurance, investments and superannuation.

Fewer fees

We’re simplifying and removing fees to create a better banking experience for you. View the list of fees we are removing.

Open banking

Open Banking is coming. Consumers will soon have greater control accessing and sharing their banking information with other organisations. Learn more about the benefits of Open Banking.