Support in times of need

Customer Care Kit

It can be easy to become overwhelmed with the stress of financial difficulty. Find out how NAB and other organisations can assist when times are tough.

Natural disasters and crises

We provide support for customers and communities impacted by natural disasters and crises, to help them get back on their feet.

Deceased estates

Dealing with the estate of a friend or family member who has passed away is challenging. If you're unsure where to start, we can help.

Managing illness and injury

Learn what to do about money when you’re injured or ill — from income insurance to debt consolidation.

Dealing with unemployment

Your survival guide to redundancy and unemployment. Discover our tips to help you stay on your feet financially.

Domestic violence support

We're committed to supporting our customers and people affected by domestic violence. We run early intervention programs, offer assistance grants to those affected and have launched a domestic and family violence support policy for our people.

Community support

Indigenous Australian support

We're proud to support and celebrate Indigenous success. As part of our Reconciliation Action Plan, we’re helping create opportunities and real outcomes for Indigenous Australians.

Accessibility for customers and our people

We’re improving accessibility for our people and customers with a disability and making it easier for them to do business with us.

Banking for low income earners

If you’re a low income earner we have some loan and bank account options that may help you reduce your banking costs and save you money. Take a look at our Small Loans, NAB Classic Banking Account and NAB Retirement Account.

Staying safe online

Identifying spam and phishing messages

Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.

Cyber safety tips for you

Tips and resources to help you stay safe online and protect your security.

Cyber safety tips for business

Tips and resources to help keep your business and customers secure online.

Managing your money

Managing debt

Our tips on managing your debts will help you reach your finance goals quicker. We've got tools, practical steps and support contacts for you.

Budgeting and saving

Learn how to budget. We can help you achieve your financial goal faster, whether it's for a deposit, travel or other.

Managing cash flow and avoiding bad debt in business

Discover ways to put debt management procedures and policies in place to protect your business and create a healthy cash flow.

Restrict gambling transactions

Our gambling restriction option allows you to block most gambling transactions on your personal NAB Visa Credit and Debit cards.

Self service

We’ve got a range of helpful resources and tools to help with some common customer needs.

Customer Communications

NAB’s Wealth Management Customer Advice Review

Our Customer Advice Review program aims to restore trust and improve customer experience. The review covers a range of advice areas, including fees, insurance, investments and superannuation.

Technology outages

If there’s a known technology outage with one of our online banking platforms we’ll keep you updated. We'll let you know what the problem is, what we're doing to fix it and when services are expected to be back up and running.

Fewer fees

We’re simplifying and removing fees to create a better banking experience for you. View the list of fees we are removing.

We're ready to help you

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