How to bank online

Thanks to NAB Internet Banking and the NAB app, it’s easier than ever to access your banking from home. Learn more about the safe and secure ways you can bank and manage your money online.

FAQs for banking online during COVID-19

Are your call centres open if I need help?

Our contact centres remain open. We’re currently experiencing a high volume of calls, resulting in a slower than usual response time for customers.

I have to self-isolate, how can I get money?

It’s easier than ever to access your banking without coming into a branch using NAB Internet Banking and the NAB app. They’re easy and secure and allow you to bank and manage your money online. You can check your balances, view statements and transactions, block your card, transfer money, pay bills and more. Get started with online banking today. Alternatively, telephone banking is available on 13 22 65.

How do I start banking online?

Today, it’s easier than ever to access your banking without coming into a branch or calling us, thanks to NAB Internet Banking and the NAB app . These two options are safe, secure and allow you to bank and manage your money online. Find information on how to get started with online banking today.

How do I register for NAB Internet Banking?

You can register for NAB Internet Banking online, it should take less than 5 minutes. Before you get started, you’ll need your NAB ID (found on the back of your NAB debit or credit card), an email address and your mobile phone to receive a security code.

How do I download the NAB app?

Visit the App Store or Google Play and search ‘NAB’, then click to download. To log in, you’ll need your NAB ID (found on the back of your NAB debit or credit card) as well as your NAB Internet Banking password.

What banking can I do in online?

With NAB Internet Banking and the NAB app you can manage your money and do almost all of your everyday banking. This includes

  • checking account balances
  • viewing transactions and statements
  • transferring funds and paying bills
  • blocking and reordering your card
  • changing your card PIN.

Get started with online banking today.

A proof of balance statement of all your accounts is also available through NAB Internet Banking. Your proof of balance statement includes your name and address, account balances and the current date on official NAB letterhead. To access yours, login to NAB Internet Banking and download a copy of the statement from the homepage.

Please note: proof of balance statements are not available in the NAB app.

How do I reset my NAB Internet Banking password?

If you’ve forgotten your password, remember:

  • it’s case sensitive
  • it’s at least 6 characters long
  • it contains at least one character from two of the following categories: upper case letter, lower case letter, number or special character (eg. !@#$%).

If you still can’t remember, select Forgotten your password? On the NAB Internet Banking login page.

FAQs for banking in person during COVID-19

Are NAB branches still open?

We’re aiming to keep as many branches open as possible so we can continue to provide essential banking services to our customers.

As a result of school and childcare closures, some branches may be required to temporarily close, to ensure that our people are able to care for their children and dependants. Team members who are impacted by branch closures are being redeployed to other branches. They’ll also be redeployed to other customer channels, including some working from home, so we can continue to support our customers in any way we can.

So you can keep track of which branch to visit, we’re updating our branch locations and opening hours , including available Express Business Deposit locations, regularly. If you require access to Safe Custody Packets located in a branch that’s temporarily closed, please contact us on 13 22 65.

Can I come into the branch if I’m not feeling well?

Please do not visit a branch if you’re feeling unwell.

You can access your banking without coming into a branch using NAB Internet Banking and the NAB app. Get started with online banking today. Alternatively, telephone banking is available on 13 22 65.

Are your ATMs safe to use?

All our ATMs are regularly cleaned and disinfected. However, we suggest washing your hands thoroughly, or using hand sanitiser, before and after using any ATM.

Can I still meet my banker in a NAB branch/building?

We encourage people to use common sense when conducting meetings. Where possible, if meetings can be conducted over the phone or video call, this is recommended.

Are your notes and coins sterilised before I receive them?

No, we don’t sterilise our currency and suggest switching to digital transfers and tap and go card payments to minimise handling cash.

Can I wear a protective mask in branch?

You’re welcome to come into our branches with a face mask, but we may ask you to remove it for identification purposes.

How do I use contactless tap and go payments with my card?

Contactless technology is the fastest, cashless way to pay with your NAB debit or credit cards. You don’t need to swipe your card or enter your PIN for purchases under $100. For purchases over $100, you still need to enter your PIN. Find out how to use contactless technology at the checkout today and explore some upcoming changes to contactless payment limits.

Find out more

Guides to relief packages available from NAB and the Government

We’ve developed guides to help you understand how NAB and the Government are supporting individuals and businesses who are experiencing financial difficulty as a result of COVID-19. These guides outline what you need to know about benefits and services to help during this challenging time.

How we’re responding to COVID-19

We’re closely monitoring the situation and taking advice from the World Health Organisation and government and health authorities.

Our priority is on the health and wellbeing of our employees and our customers. We’ve taken preventative measures including employee travel restrictions and additional cleaning in branches and offices to ensure that we remain available to help customers with their banking needs.

We’re monitoring developments, increasing our resources and adapting our processes in response every day.

We have a central team coordinating our response. This is made up of employees in Australia and overseas who can respond to local issues as necessary.

Need more information about COVID-19?

The government Coronavirus Health Information Line (1800 020 080) is operating 24 hours a day, seven days a week, for medical information on COVID-19.

You can visit the Australian government COVID-19 website for the latest information, or check-out the World Health Organisation for updates.

The Federal Government has also launched a new app which allows users to navigate the latest advice and information about COVID-19 in real-time. Coronavirus Australia, which is available from the Apple App Store and on Google Play, was launched alongside a new Government WhatsApp feature.

How we're supporting you

As we all come to terms with the growing challenges of the COVID-19 pandemic, our focus is clear, to support you with your financial needs in any way we can for both business owners and home owners.

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COVID-19 support for home owners

Read about the type of support we’re offering home owners during COVID-19.
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Increased COVID-19 support for business

Read how we can support your business during these challenging times.
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Guidance during COVID-19

Read how to bank with us and stay safe and avoid COVID-19.