Our contact centres remain open. We’re currently experiencing a high volume of calls, resulting in a slower than usual response time for customers.
It’s easier than ever to access your banking without coming into a branch using NAB Internet Banking and the NAB app. They’re easy and secure and allow you to bank and manage your money online. You can check your balances, view statements and transactions, block your card, transfer money, pay bills and more. Get started with online banking today. Alternatively, telephone banking is available on 13 22 65.
Today, it’s easier than ever to access your banking without coming into a branch or calling us, thanks to NAB Internet Banking and the NAB app . These two options are safe, secure and allow you to bank and manage your money online. Find information on how to get started with online banking today.
You can register for NAB Internet Banking online, it should take less than 5 minutes. Before you get started, you’ll need your NAB ID (found on the back of your NAB debit or credit card), an email address and your mobile phone to receive a security code.
Visit the App Store or Google Play and search ‘NAB’, then click to download. To log in, you’ll need your NAB ID (found on the back of your NAB debit or credit card) as well as your NAB Internet Banking password.
With NAB Internet Banking and the NAB app you can manage your money and do almost all of your everyday banking. This includes
Get started with online banking today.
Proof of balance statements are also available through NAB Internet Banking and the NAB app. Your proof of balance statement includes your name and address, account balances and the current date on an official NAB letterhead. To access yours, login to NAB Internet Banking and download a copy of the statement from the homepage. On the NAB app you’ll find it in Reports.
You can also download a PDF of your recent transactions through NAB internet Banking and the NAB app. To create and download yours, go to Account Statements.
If you’ve forgotten your password, remember:
If you still can’t remember, select Forgotten your password? On the NAB Internet Banking login page.
We’re aiming to keep as many branches open as possible so we can continue to provide essential banking services to our customers.
As a result of school and childcare closures, some branches may be required to temporarily close, to ensure that our people are able to care for their children and dependants. Team members who are impacted by branch closures are being redeployed to other branches. They’ll also be redeployed to other customer channels, including some working from home, so we can continue to support our customers in any way we can.
So you can keep track of which branch to visit, we’re updating our branch locations and opening hours , including available Express Business Deposit locations, regularly. If you require access to Safe Custody Packets located in a branch that’s temporarily closed, please contact us on 13 22 65.
Please do not visit a branch if you’re feeling unwell.
You can access your banking without coming into a branch using NAB Internet Banking and the NAB app. Get started with online banking today. Alternatively, telephone banking is available on 13 22 65.
All our ATMs are regularly cleaned and disinfected. However, we suggest washing your hands thoroughly, or using hand sanitiser, before and after using any ATM.
We encourage people to use common sense when conducting meetings. Where possible, if meetings can be conducted over the phone or video call, this is recommended.
No, we don’t sterilise our currency and suggest switching to digital transfers and tap and go card payments to minimise handling cash.
You’re welcome to come into our branches with a face mask, but we may ask you to remove it for identification purposes.
Contactless technology is the fastest, cashless way to pay with your NAB debit or credit cards. We’ve increased the contactless payment limit for eligible smartphones and wearables. Now at most retailers you won’t need to enter your PIN for contactless purchases up to $200. You can continue to make contactless payments with your NAB card for purchases under $100 at participating merchants without a PIN. Purchases of $100 or greater on your card will still require a PIN.
Find out how to use contactless technology at the checkout today and explore some upcoming changes to contactless payment limits.
We’re closely monitoring the situation and taking advice from the World Health Organisation and government and health authorities.
Our priority is on the health and wellbeing of our employees and our customers. We’ve taken preventative measures including employee travel restrictions and additional cleaning in branches and offices to ensure that we remain available to help customers with their banking needs.
We’re monitoring developments, increasing our resources and adapting our processes in response every day.
We have a central team coordinating our response. This is made up of employees in Australia and overseas who can respond to local issues as necessary.
The government Coronavirus Health Information Line (1800 020 080) is operating 24 hours a day, seven days a week, for medical information on COVID-19.
You can visit the Australian government COVID-19 website for the latest information, or check-out the World Health Organisation for updates.
The Federal Government has also launched a new app which allows users to navigate the latest advice and information about COVID-19 in real-time. Coronavirus Australia, which is available from the Apple App Store and on Google Play, was launched alongside a new Government WhatsApp feature.
As we all come to terms with the growing challenges of the COVID-19 pandemic, our focus is clear, to support you with your financial needs in any way we can for both business owners and home owners.
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