We understand the challenges facing businesses and the uncertainty experienced by all Australians in the wake of Coronavirus (COVID-19). For more than 160 years we’ve supported Australians through challenges and crisis. We continued lending throughout the Global Financial Crisis and we’ll continue to lend through this pandemic. Our focus is to support you with your financial needs in any way we can. Whether it’s assisting with cash flow, working capital solutions or restructuring existing finances.
Increased COVID-19 support for business
We’re here to support you in any way we can.NAB is here to support Australian business
“Businesses in particular need help and they need it now, so we have come through with a range of measures. This support will provide cash flow relief so they can stay open and keep people in jobs. One third of Australia’s small to medium-sized businesses bank with NAB and we are going to be there for them."
- NAB CEO Ross McEwan
Hardship Support
If you can't make your minimum monthly payments or are likely to go into hardship, we're here to help. To request financial assistance, please submit a hardship form and we’ll contact you as soon as possible.
Alternatively, you can contact NAB’s Business Customer Care team between Monday to Friday 8am-5pm (AEST/AEDT) on 1300 961 577 to discuss option available to you.
Please be aware that our contact centre is currently experiencing high demand and longer than usual response times.
Credit card support
If you have a direct debit set up to pay your NAB credit card account, you can change this by completing our Direct Debit Request Form(PDF, 809KB) and returning it to your banker or local branch.
If you only pay the minimum monthly credit card payment interest is calculated daily on the outstanding balance, so it’s always best to pay as much as you can to reduce this balance. If you only pay the minimum amount, you’ll be charged more interest than if you were to pay a larger amount or if you were to pay your balance in full.
Merchant customer support
If you need to discuss ways NAB can help support your business, please speak to your relationship banker or call our Merchant Help Desk on 1300 369 852, 7am to 7pm, seven days a week. For HICAPS merchants please visit the HICAPS website or call the HICAPS Help Desk on 1300 650 852, 8am to 10pm, Monday to Saturday.
Get in touch with us
Business customers experiencing financial hardship can contact us through our Small Business Support team on 1300 881 661.
- You can also speak with a NAB Business banker or call us on 13 10 12 if you’re experiencing financial difficulty or need to discuss your existing NAB facilities.
- If you’ve been impacted by the March 2021 floods, visit our natural disaster and crisis support page to find out what support NAB is offering.
- Find helpful information and resources on our financial hardship support page.
How we're supporting you
As we all come to terms with the growing challenges of the COVID-19 pandemic, our focus is clear, to support you with your financial needs in any way we can.
NAB Business Recovery Loans
An SME Recovery Scheme Loan of up to $5 million designed to help Australian businesses recover.
Guidance during COVID-19
Read how to bank with us and stay safe and avoid COVID-19.
COVID-19 support for home owners
Read about the type of support we’re offering home owners during COVID-19.
Government support for small business
Read about the Government’s support for small business.
Banking with NAB through COVID-19
Find updates on banking online and in person during COVID-19.
Small Business Hub
We’re committed to supporting our small business customers build and grow successful businesses.