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NAB is here to support Australian business

We understand the challenges facing businesses and uncertainty experienced by all Australians in the wake of Coronavirus (COVID-19). NAB continued lending throughout the Global Financial Crisis and we’ll continue to lend through this. Our focus is to support you with your financial needs in any way we can. Whether it’s assisting with cash flow, working capital solutions, restructuring existing finances or payment deferrals.

Ross McEwan Profile


“Businesses in particular need help and they need it now, so we have come through with a range of measures. This support will provide cash flow relief so they can stay open, and keep people in jobs. One third of Australia’s small to medium businesses bank with NAB and we are going to be there for them."

- NAB CEO Ross McEwan

Our bankers are here to support you

We encourage any customers that need help to contact us through our Small Business Support team on 1300 881 661, or alternatively contact your relationship banker, so we can help mitigate the impacts of COVID-19 on your business.

Business loan support

Principal and interest payment deferral


  • Step 1 Check eligibility

    Deferral is available on a range of loans including interest only, fixed, floating and variable rate facilities and equipment finance.1, 2

  • Step 2 Apply for a deferral

    If your business is affected by COVID-19 you can apply to defer payments for up-to six months.

  • Step 3 Increased loan balance

    Interest still accumulates on your loan during this period increasing your loan balance at the end of the deferral period.

  • Step 4 Choose option post-deferral period

    We’ll contact you to discuss your options which will differ depending on your cash flow. This may include extending your loan period or increasing your loan repayments.3

NAB may extend business and home loan deferrals for customers still affected by COVID-19 and unable to resume payments, on a case by case basis, by up to a further four months ending no later than March 2021.

Extending vital support options for business lending customers

NAB may provide the option of extending the loan deferrals for business customers affected by COVID-19, by up to four months ending no later than March 2021.

NAB has been talking to thousands of customers on a payment pause as part of its check-ins. We are already checking in with customers to better understand their individual circumstances and will continue to do this over the coming months.

We’re encouraging customers who can begin repayments to do so as soon as they can as that’s in their best interests.

The option to extend a deferral period for up to four months will be assessed on an individual customer basis.

NAB Business Support Loan – a new unsecured loan

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The NAB Business Support Loan has been designed to help our business customers whose business has been detrimentally impacted by COVID-19. Subject to our eligibility and lending criteria, business customers with combined annual turnover of less than $50 million across all their related business entities can apply to borrow up to $250,000 for working capital purposes with our new NAB Business Support Loan and:

  • Pay no application or loan service fees.
  • Receive a loan term of up to 3 years.
  • Receive a variable interest rate currently 4.5% p.a.
  • Make no repayments for the first six months (interest will still accumulate on your loan in this period, and principal and interest repayments will apply after this period).4

For details, including eligibility and lending criteria, please visit our NAB Business Support Loans page.5

NAB Business Support Loan

Automatic basis point reduction

From Monday 30 March 2020, you will automatically receive an additional 100-basis point reduction on variable rates for small business options loans. This is on top of a 25-basis point reduction earlier in March.

Business credit card support

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Changes to the late payment fee

Late payment fees will not be charged on personal and business credit cards, from 3 April 2020 until 25 September 2020. We'll automatically apply this for you. You should still pay your minimum monthly payment by the due date to ensure you can continue to use your card.

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Pause your business credit card repayments

You can apply to defer repayments on your business credit card. NAB eligibility criteria applies.2 Interest will continue to accrue on your account.

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Reducing your minimum monthly payment

Minimum monthly repayments will now be 0.5% of the closing balance or $5 (whichever is greater). However if you have any past due amount or over-limit amount, this will also be payable. The change automatically takes effect on statements issued from 27 April 2020 until 25 September 2020. You'll see this reflected on your next statement. Interest is calculated daily on the outstanding balance, so it's always best to pay as much as you can to reduce this balance.

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How to get hardship assistance

If you can't make your minimum monthly payments or are likely to go into hardship, we're here to help. Submit a request for support online with our specialist team. Alternatively, NAB's Business Customer Care team is available on 1300 961 577 to discuss options Monday to Friday 8am-5pm (AEST/AEDT). Please be aware that our contact centre is currently experiencing high demand and longer than usual response times.

Merchant customer support

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Small and medium merchants

We extended the automatic waiver of your merchant terminal rental fees and minimum merchant service fees from April until the end of July. This means that you only paid for the transactions that you processed. You should have seen this waiver in your July merchant statement.

Please visit the HICAPS website for the latest updates and information on COVID-19 support for HICAPS merchants.

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Small and medium merchants on monthly package plans

We also extended the automatic replacement of your monthly package fee with a per transaction fee from April until the end of July. This means you only paid for the transactions that you processed. Your per transaction fee was the same fee that currently applies to transactions over your monthly card turnover. You should have seen these changes in your July merchant statement.

Extended support for Victorians

With Victoria’s lockdown now extended, we’ve automatically extended our COVID-19 support for small and medium Victorian merchants to the end of October. You’ll see this waiver on your July, August, September and October statements.

Victorian HICAPS merchants receive an extra four months’ waiver on their HICAPS terminal rental, taking it from 1 July to 31 October 2020.

All other fees and charges remain the same. We’ll also continue to monitor any waived fees as we come to terms with the growing challenges of the COVID-19 pandemic. Find more information on merchant relief on our merchant support page.

Telehealth and COVID-19 items added to HICAPS

GPs, specialists, consultant physicians, obstetricians, consultant psychiatrists, nurse practitioners, allied mental health workers and midwives can now provide health consultations via telehealth services, which are bulk billed at no cost to patients through their HICAPS terminals. For more information visit our HICAPS COVID-19 Telehealth services page.

Business support FAQs

How can I increase my cash flow to support my working capital needs?

If your business has been detrimentally impacted by COVID-19, we have a range of options to support you.

Subject to our eligibility and lending criteria, you could take out a new unsecured NAB Business Support Loan and borrow up to $250,000 with:

  • no application or loan service fees, a loan term of up to three years, a variable interest rate currently 4.5% p.a.
  • no repayments required for the first six months (interest will still accumulate on to your loan in this period, and principal and interest repayments will apply after this period).5

This loan is available for business customers with a combined annual turnover of less than $50 million across all their related business entities. It can only be used for working capital purposes and is not available for refinancing.

For details about this loan, including eligibility and lending criteria, please refer to NAB Business Support Loans.

You could also defer your business loan payments.

If you already have a business loan with NAB, you can apply to defer your principal and interest payments for up to six months on a range of business loans. This includes floating and variable rates and equipment finance loans excluding business overdrafts and commercial bills. Interest will continue to accumulate on to your loan.

NAB eligibility criteria applies your business must be detrimentally impacted by COVID-19, and customers must be current in terms of existing facilities 90 days prior to applying.

Am I eligible to defer my business loan repayments?

These support measures are designed for small and medium business customers who are experiencing financial difficulty because of COVID-19. Customers must be current on existing facilities 90 days prior to applying. If you're unsure, please contact us through our Small Business Support team on 1300 881 661, or alternatively, contact your relationship banker.

What happens after the deferral period ends? Will interest accrue during the deferral period?

Your standard interest rate will apply and interest will still accumulate onto your loan during the pause in your repayments. This means that your loan balance will be higher at the end of the deferral period. Before the end of the initial deferral period, and depending on your business cash flow situation you can choose to either:

  • extend the loan by up to six months, with the deferred payments made over the new extended term, or
  • spread the deferred payments over the remaining term of the loan.

We are already checking in with customers to better understand their individual circumstances and the available options before the end of the deferral period. We may need you (and any guarantors) to sign documents agreeing to the changes before they’ll apply.

Depending on your circumstances, (refer to the ABA Announcement 7 July 2020), we may consider extending a deferral period for up to four months, in addition to the existing deferral , which will be assessed on an individual customer basis.

How do I know if I’m eligible for a four-month extension on top of my existing six-month business loan deferral?

The option to extend a deferral period for up to four months will be assessed on an individual customer basis. We are already checking in with customers to better understand their individual circumstances and will continue to do this over the coming months.

I don’t have a dedicated banker. What is the check-in process and will NAB reach out to me to discuss my individual circumstance and next steps?

NAB has been talking to thousands of customers on a principal and interest loan deferral plan as part of its check-ins. A NAB banker will call you prior to your existing deferral term expiring to check in and discuss your options including potentially extending this by up to four months.

We’re encouraging customers who can begin repayments to do so as soon as they can as that’s in their best interests.

Can you reduce my interest rates or remove my fees?

Small businesses will automatically receive an additional 100-basis point (bps) reduction on variable rates for business options loans from Monday 30 March 2020. This is on top of a 25-bps reduction in early March.

What options are available for me to restructure my current loans?

We have a range of relief options available to support our business customers impacted during this difficult period. You can talk to your relationship banker or you can contact our Small Business Support team on 1300 881 661.

Are you stopping monthly merchant fees?

For package merchants, we are automatically replacing your monthly package fee with a per transaction fee for April, May and June 2020. This means you’ll only pay for the transactions that you process. Your per transaction fee will be the same fee that currently applies to transactions over your monthly card turnover.

For non-package merchants, we are automatically waiving your merchant terminal rental fees and your minimum merchant service fees for three months for April, May and June 2020. This means you’ll only pay for the transactions that you process.

What if I can’t pay my minimum monthly credit card payment?

Your account may be stopped for future use until a minimum payment has been made.

If you can’t make your minimum monthly payments or if you’re likely to go into hardship, then please reach out to our NAB Business Customer Care team. Due to high call volumes and longer than usual response times, we recommend submitting our hardship form and we’ll contact you as soon as possible. You can also call our customer care team on 1300 961 577 to discuss your options.

If I only pay my minimum monthly credit card payment, what happens to the interest?

Interest is calculated daily on the outstanding balance, so it’s always best to pay as much as you can to reduce this balance. If you only pay the minimum amount, you’ll be charged more interest than if you were to pay a larger amount or if you were to pay your balance in full.

What if I have a direct debit set up to pay the minimum monthly credit card payment?

The reduced minimum monthly payment will be applied automatically to any statement that is issued on or after 27 April 2020, including connected direct debits.

How do I change my direct debit amount?

If you have a direct debit set up to pay your NAB credit card account, you can change this by completing our Direct Debit Request Form(PDF, 361KB) and returning it to your banker or local branch.

Support for NAB Home Loan customers

Home loan customers will be able to defer home loan repayments for up to six months, including a three-month checkpoint with the bank. For a customer with a typical home loan of $400,000, this will mean access to an additional $11,006 over six months, or $1,834 per month.

We're in this together

For more than 160-years, we’ve supported Australian’s through challenges. We're well-capitalised and stand ready to play our critical role in this global crisis. This means working with the Government and regulators on other necessary measures to support Australians and make sure credit keeps flowing.

Business customers experiencing financial hardship are invited to contact us through our Small Business Support team on 1300 881 661, or alternatively, contact your banker directly. Please be aware that we are currently experiencing high demand and longer than usual response times.

Our teams are working hard to help you as quickly as we can and we appreciate your patience should you experience longer than normal wait times.

How we're supporting you

As we all come to terms with the growing challenges of the COVID-19 pandemic, our focus is clear, to support you with your financial needs in any way we can for both business owners and home owners.

Two women working on a document

Guidance during COVID-19

Read how to bank with us and stay safe and avoid COVID-19.
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COVID-19 support for home owners

Read about the type of support we’re offering home owners during COVID-19.
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Government’s support for small business

Read about the Government’s support for small business.
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Supporting our merchants

We’re waiving your merchant terminal rental fees for three months.
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Business Support Loans

This loan has been designed to help support businesses impacted by COVID-19.
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Banking with NAB through COVID-19

Find updates on banking online and in person during COVID-19.

Important information

1 Eligibility criteria applies. This relief is not available for Commercial Bill and Overdraft facilities. Invoice Finance and Trade Finance have separate relief options for customers.

If you are a commercial property landlord and you otherwise qualify for this COVID-19 relief, you must undertake that for the period of the payment deferral, you will not as lessor, terminate any commercial property leases or evict your current tenants for rent arrears resulting from COVID-19.

2 Your existing facilities must have been in order for at least 90 days before requesting this relief.

3 We may need you (and any guarantors) to sign documents agreeing to the changes before they’ll apply.

4 The NAB Business Support Loan is provided as part of the Australian Government’s Coronavirus SME Guarantee Scheme. While the Government provides NAB with a 50% guarantee on the loan, this in no way changes a borrower’s obligations to repay the loan in full by the end of term. The term of the loan cannot be greater than three years. Please note that while this loan requires no repayments for the first six months, interest will also continue to accrue over this period. The loan must be repaid with principal and interest repayments that begin after the first six months.

5 The NAB Business Support Loan is subject to NAB eligibility and lending criteria. Terms and conditions, and restrictions/exclusions apply. Interest rate current as at 8 May 2020 and subject to change. Please see NAB Business Support Loans for details.

Information, fees and rates are correct as at 3 April 2020 and are subject to change. Applications for credit are subject to NAB’s credit approval criteria. Terms and Conditions (PDF, 452KB) apply to all NAB products and are available at nab.com.au, on application or by calling us. Fees and charges are payable. NAB’s credit card products are issued by National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (NAB).