We’re backing vaccination rates to 80% and beyond.

NAB is here to support Australian business

We understand the challenges facing businesses and the uncertainty experienced by all Australians in the wake of Coronavirus (COVID-19). For more than 160 years we’ve supported Australians through challenges and crisis. We continued lending throughout the Global Financial Crisis and we’ll continue to lend through this pandemic. Our focus is to support you with your financial needs in any way we can. Whether it’s assisting with cash flow, working capital solutions or restructuring existing finances.

Ross McEwan Profile


“Businesses in particular need help and they need it now, so we have come through with a range of measures. This support will provide cash flow relief so they can stay open and keep people in jobs. One third of Australia’s small to medium-sized businesses bank with NAB and we are going to be there for them."

- NAB CEO Ross McEwan

Hardship Support

If you can't make your minimum monthly payments or are likely to go into hardship, we're here to help. Please reach out to NAB's Business Customer Care team between Monday to Friday 8am- 5pm (AEST/AEDT) on 1300 961 577 to discuss options available to you.

Please be aware that our contact centre is currently experiencing high demand and longer than usual response times.

Alternatively, we recommend submitting our hardship form and we’ll contact you as soon as possible.

Credit card support

If you have a direct debit set up to pay your NAB credit card account, you can change this by completing our Direct Debit Request Form(PDF, 809KB) and returning it to your banker or local branch.

If you only pay the minimum monthly credit card payment interest is calculated daily on the outstanding balance, so it’s always best to pay as much as you can to reduce this balance. If you only pay the minimum amount, you’ll be charged more interest than if you were to pay a larger amount or if you were to pay your balance in full.

Merchant customer support

If you need to discuss ways NAB can help support your business, please speak to your relationship banker or call our Merchant Help Desk on 1300 369 852, 7am to 7pm, seven days a week. For HICAPS merchants please visit the HICAPS website or call the HICAPS Help Desk on 1300 650 852, 8am to 10pm, Monday to Saturday.

Get in touch with us

Business customers experiencing financial hardship can contact us through our Small Business Support team on 1300 881 661.

How we're supporting you

As we all come to terms with the growing challenges of the COVID-19 pandemic, our focus is clear, to support you with your financial needs in any way we can.

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Guidance during COVID-19

Read how to bank with us and stay safe and avoid COVID-19.
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COVID-19 support for home owners

Read about the type of support we’re offering home owners during COVID-19.
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Government support for small business

Read about the Government’s support for small business.
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Banking with NAB through COVID-19

Find updates on banking online and in person during COVID-19.

Small Business Hub

We’re committed to supporting our small business customers build and grow successful businesses.

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