Using NAB Internet Banking
A great way to keep track of your accounts and manage your cards when you’re away from home is through NAB Internet Banking,2,4
If you’re not already set up, now is a good time to register. If you’re already set up, there are a few pre-travel tasks you might want to get done.
Safe internet banking
To keep your online accounts safe, try not use public computers to access NAB Internet Banking.2 If you do have to use a public computer for your banking, make sure you:
- Check the computer has current anti-virus and firewall protection, as Trojan viruses or spyware can steal passwords and account numbers.
- Log out completely when you finish.
Set up direct debits for recurring bills
When you’re travelling, thinking about bills can be a bit of a downer. But if you have regular bills – including credit card repayments – that you usually pay manually, consider setting up direct debits.
This way, they’ll be automatically debit from your account – taking the stress out of remembering to pay them.
Simply log in to NAB Internet Banking2 to set this up.
If you want to see and pay the bills that come in while you’re away, you can register for BPAY View™3 and then use NAB Internet Banking to view your bill online. For more information on how it works check out our BPAY View™ page.
Daily transfer limits
Unless you’ve changed it, your internet banking is currently set up to limit the amounts you can transfer each day to:
- $5000 a day if you can receive an SMS and confirm the transaction.
- $2500 if you can’t receive an SMS to confirm the transaction.
If these limits don’t meet your needs, just login and change them.
With SMS Security4, you'll get extra security protection and additional features when you use the NAB app or NAB Internet Banking. These include:
- Updating your personal details
- Activating your NAB Visa Debit card
- Setting and resetting your NAB Visa Debit card’s PIN
- Resetting your password
- Authorising new billers and payees
- Confirming large transfers if you’ve increased your limit
- Confirming international payments
If you’re travelling outside of Australia, you'll still receive SMS messages from us if your Australian mobile network provider allows it. You’ll just need to double check with them to see if you’ll be able to receive SMS messages overseas and what charges may apply.
If you plan to use an overseas mobile number while you’re out of Australia or need to deregister for SMS Security, please give us a call on 1300 651 656 or +61 3 8641 9886.
Can’t access NAB Internet Banking overseas?
If you can’t access your internet banking while you’re overseas, call internet banking support (from overseas) +61 3 8641 9886 and our team can help you get back online.
Mon-Fri 8am - 9pm (AEST/AEDT)
Sat-Sun 9am - 6pm (AEST/AEDT)
Let us know when you're heading off
When you’re wrapped up in the excitement of going overseas, telling us about your plans can be easy to forget. But it’s one of the most important things to tick off your overseas checklist – to make sure your cards stay active while you’re away.
You can let us know your travel plans in the NAB app1,2,4, NAB Internet Banking2,4, calling us, or visiting us in-branch before you go.
Checking your cards
If you’re going on holiday with a credit card, debit card, or a NAB Traveller Card, you want to be sure it will work wherever you go.
There are a few quick checks you can do to make sure your cards will be up to the trip.
Check the expiry date on your cards. If a card is due to expire while you’re away, call us to organise a replacement before you go.
It’s important to know your PIN when travelling overseas. In many countries you'll need a PIN instead of a signature to authorise transactions on your credit card.
If you can't remember your PIN, please call us on 13 22 65 or visit any NAB branch before you go so we can get your PIN reissued. You also have the option of setting a new PIN online for your NAB debit or credit card.
Simply download the latest version of the NAB app or login to NAB Internet Banking. Head to the ‘My cards’ section then go to ‘Manage my card’, and then Change my PIN.
Reload your NAB Traveller Card
Do you have a NAB Traveller Card from a previous trip? Rather than getting a new one, you can reload your current card:
Report lost or stolen cards immediately
It happens. When you’re travelling overseas, it’s often easier to lose your card or have it stolen. But if this happens, it’s important to tell us if you lose your card.4
NAB credit cards and debit cards
You can block your card in the NAB app, NAB Internet Banking, or by calling us 24/7:
- 1800 033 103 within Australia.
- +61 3 8641 9121 overseas.
NAB Traveller Card
You can block your card by calling us 24/7 on 1800 098 231 within Australia. If you're overseas, we have a country-specific list of emergency numbers (PDF, 147KB).