How to notify us and what we’ll do
Notify us of a deceased customer
After you’ve notified us of a deceased customer
What happens to a deceased customer’s accounts
Support and resources
Get support and find other helpful resources.
Other support you might need
You may need to pay expenses for funeral arrangements or open an account for the estate if it’s complex.
Depending on the value and complexity of an estate, it may take some time to work through the process.
In the meantime, funeral expenses can be covered up to $15,000 using available funds in the deceased customer’s account. Please contact our Bereavement Services team on 1300 911 451 (Monday to Friday 8:00am to 5:00pm (AEST/AEDT)) to assist with this.
Make sure you have the following documents and information when you make this request:
You may need to open an account for the estate if the estate is complex, for example there’s multiple beneficiaries or assets need to be liquidated, or where an account is needed to clear cheques made out to the estate. You can only do this if you’re an Executor or Administrator.
You can open an ‘Estate of the late’ account at any NAB branch or through your NAB Business or NAB Private banker.
To open the account, you’ll need to provide:
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