NAB online banking upgrade | a smarter, simpler experience - NAB
Simple banking.
For every stage.
On NAB Internet Banking and the NAB app, you’ll soon discover a simpler, safer and faster digital banking experience. Designed to fit your life, wherever it takes you.
We’ll roll out the updates in stages, with no changes to your accounts, payments and login details.
Smarter, smoother, and even more secure.
Easier to find your way around
Clearer menus and simpler navigation so you always know where to go.
Built around you
An experience that’s more personal, more helpful and shaped around what matters to you.
Security tools in one place
Safety features and alerts right where you need them. Easy to find and quick to act on.
A modern look and feel
A sleeker, refreshed design that makes your banking easier to read and more intuitive to use.
Faster to get things done
Key features, tools and accounts grouped together – so you can access what you need at a glance.
Make it yours
Organise your home screen, pin your most used features and make the experience yours.
You don't need to do anything
What to expect
NAB app
Designed around you
A more personal experience. Easier to navigate, with your accounts and insights all in view.
Safety built in
Your security settings, alerts and tools to help you stay protected. All in one place.
Make it yours
Choose how the NAB app looks and works, so what matters most is always in reach.
A sleeker, faster experience
A modern design with key features grouped together. Easier to navigate, everything at your fingertips.
Internet Banking
Designed around you
A digital experience that’s more personal and helpful, with simple access to your accounts in one place.
Clear and intuitive
A refreshed layout with clearer menus to help you find your way around.
Shortcuts at a glance
Pay anyone, transfer funds, view statements and manage your daily limits. All within reach.
Your investments, made clearer
A more connected view of your wealth, with easy access to NABTrade.
Frequently Asked Questions
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No. The update rolls out automatically. There’s nothing you need to do.
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We’ve redesigned the layout and navigation across NAB Internet Banking and the NAB app to make everyday banking clearer and easier to use.
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No. Your accounts, details and settings stay the same.
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No. Your payees, scheduled payments and preferences all carry over.
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No. You’ll log in the same way you always have. Only the look and layout have changed.
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The update is rolling out in stages, so you may receive it at different times across NAB Internet Banking and the NAB app.
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The rollout is progressive. You’ll receive the update when it reaches your account.
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Not always. Updates may happen at different times across each platform.
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Yes. The update sits within NAB’s existing security framework. As always, stay alert to scams. NAB will never ask for your password or security codes.
Remember: Stop. Check. Protect. -
NAB will never ask for your password, security codes or send links asking you to log in. Your login details stay the same and you access Internet Banking and the NAB app the same way as today. If something doesn’t look right, visit nab.com.au/scams.
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Visit our online banking help page for tips and guides, or get in touch – we’re here to help.
Get in touch
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Contact us
Explore our personal banking contact information and get support with a wide range of products, services and topics.
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Important information
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