Google Pay is an easy and secure way to pay using your AndroidTM phone or compatible smartwatch. Once you've completed the setup process, you'll be able to use Google Pay where contactless payments are available, or where the Google Pay logo appears online.
Important things to know before adding NAB cards -
Dated: 21 May 2019
Google PayTM is currently available for AndroidTM running 5.0 (Lollipop) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support.
Important note for Android 4.4 (KitKat) users: The Google Pay app is no longer available for download from the Google Play store, and will be disabled on all devices running an Android version below Lollipop (5.0) from August 15, 2018. If you’re not sure what version you’re running, visit the Google site to check & update your Android version. Alternatively, NAB Pay continues to be supported on devices running Android 4.4.
The terms and conditions and protections that apply to your card, card details and contactless readers, and Google Pay’s terms and conditions, will also apply to the use of your card details through Google Pay on your Android device or smartwatch.
Not keeping your Android device or smartwatch screen lock secure may mean you’re liable for unauthorised transactions. If you think the security of your Android device or smartwatch screen lock has been compromised, call us.
Tips for keeping your Android device screen lock secure:
- Never store your device or smartwatch screen lock on or with the device.
- Don’t let anyone else register their biometric identifier (eg. fingerprint) to your device.
- Don’t share your Android device or smartwatch screen lock with anyone.
- Choose a screen lock that’s easy for you to remember and hard for others to guess.
- Don’t use the same screen lock as you do for your other banking or anything obvious like your date of birth.
If you have another wallet selected as the default contactless payment method on your Android device or smartwatch, you may need to replace the default method with Google Pay. Use your Android device or smartwatch’s settings to select your default contactless payment method.
If your Android device or smartwatch has not connected to a cellular or wireless internet connection for a prolonged period of time, Google Pay may not work and there may be a delay in time before Google Pay works once a connection has been re-established.
Android, Google Pay, and the Google Logo are trademarks of Google LLC.
Additional cardholders of personal cards
- Additional cardholders are able to register their card for Google Pay.
- An additional cardholder can set up and use Google Pay even if Google Pay is not used by the primary cardholder.
- An additional cardholder can register for Google Pay before the primary cardholder does. The primary cardholder will only be able to remove an additional cardholder's access to Google Pay by removing the additional cardholder from the account altogether. If you wish to remove the additional cardholder please contact NAB on 13 22 65 from Mon-Fri 8am - 7pm, Sat 7am - 6pm and Sun 9am - 6pm (AEST/AEDT) or +61 3 8641 9083 if you're overseas.
- Where primary and additional cardholders share the same card number, the additional cardholder can only make Google Pay purchases in store under $100. For purchases of $100 or more, the additional cardholder will need to switch to using their physical card.
Business credit or debit cardholders
- All cardholders can register their card for Google Pay.
- As a facility or business owner, you will only be able to remove a cardholder’s access to Google Pay by closing the physical card from your account altogether. To remove a cardholder from your business credit or debit card, please contact NAB on 13 10 12 from 8am - 7pm Mon - Fri, or 9am - 6pm on weekends (AEST/AEDT) or +61 3 8641 9937 if you're overseas or by contacting your NAB banker.
Device lost or stolen
If your Android device or smartwatch is lost or stolen, you can delete card(s) in your Google Pay app or let us know immediately by calling NAB on 13 22 65 (personal) or 13 10 12 (business). Deleting your card from the Google Pay app will still allow you to keep using your physical card.
Google Pay shares information with us for fraud and identification purposes.
For eligible cards / devices or for instructions to add or remove cards, and to get a copy of these terms please visit nab.com.au/google.
To get a copy of your card’s terms and conditions please visit nab.com.au.