Commercial credit cards include the NAB Rewards Business Signature Card, NAB Qantas Business Signature Card, NAB Qantas Business Card, NAB Business Visa Debit Card, NAB Low Rate Business Card, NAB Business Card and NAB Purchasing and Corporate Card
For NAB Purchasing and Corporate Cards, please contact your Card Administrator for further assistance.
Use these frequently asked questions to help you manage the credit cards your business uses.
For new cards, your PIN will arrive in the mail within 10 business days.
You can change your PIN at any time in the NAB app or NAB Internet Banking. Head to the Cards section > Select your Card > Change your PIN.
You can also call us on 13 10 12 or visit your nearest branch. If you select one of these options, you’ll also need to set your PIN at a NAB ATM.
Note: Not applicable to NAB Business Payments Card.
To change contact details (like your address or telephone number), call us on 13 10 12, Mon-Fri from 8am - 8pm (AEST/AEDT).
To remove a cardholder, or change the primary customer on a card:
To make card repayments, you can:
Paying your bills with a business card is simple, either:
Pay on the go with our digital payment options.
To change your points earner(s):
To change cash advance cardholder access:
Call 13 10 12, Mon-Fri 8am - 8pm or on weekends 9am - 6pm (AEST/AEDT).
If your card is lost or stolen, call us immediately on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas), 24 hours, 7 days a week. Calls from mobile phones are charged at applicable mobile phone rates.
If you’ve misplaced your card but may be able to find it again, you can temporarily block your card in the NAB Mobile Banking app or NAB Internet Banking.
Only the facility owner can remove temporary blocks or permanently block business cards linked to the facility, by calling 13 10 12
Read about how to protect your credit card when shopping online on our credit card security page on our personal website.
You can register for NAB Telephone Banking by calling 13 22 65, 24 hours a day, 7 days a week and a customer service representative will issue you with a temporary password immediately. Then you're ready to start telephone banking whenever it suits you.
If you need internet banking assistance, contact us on 1300 651 656.
The following contacts are available 24 hours a day, 7 days a week.
Visa Emergency Travel Assistance4
MasterCard Global Service5
American Express Emergency Travel Assist6
Use our helpful guides, FAQs and support services to help manage your banking more easily.
https://www.nab.com.au/business/small-business/hub https://www.nab.com.au/business/small-business/moments https://www.nab.com.au/business/calculators https://www.nab.com.au/help-support
Important information
1Terms and conditions apply and are available upon registration for the service. Fees and charges may be payable.
2You will require a PIN to make payments at a NAB ATM and Australia Post outlets.
3To set up a direct debit complete the Commercial Card Direct Debit Request Form (PDF, 809KB) and return it to your Banker or local branch.
4Visa Emergency Travel Assistance is provided by Visa International. Neither National Australia Bank Limited ABN 12 004 044 937 nor any other company in the National Australia Bank Group guarantees or accepts liability in respect to Visa Emergency Travel Assistance.
5MasterCard Global Service is provided by MasterCard International. Neither National Australia Bank Limited ABN 12 004 044 937 nor any other company in the National Australia Bank Group guarantees or accepts liability in respect to MasterCard Global Service.
6American Express Emergency Travel Assist services are provided by International SOS.
® Bank@Post and its device mark are trade marks (registered or otherwise) of the Australian Postal Corporation. All rights reserved.
® BPAY is registered to BPAY Ltd ABN 69079137518.
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