Like to boost profitability? An important first step is to identify your key business drivers – here’s how.
In this episode of Kochie’s Business Builders founder of Mecca Cosmetica, Jo Horgan, discusses the secrets to her success and how she went from one start-up store to having a retail empire.
Keeping the customer front and centre of every decision, even if it doesn’t make bottom line sense, has been the objective from the beginning and has seen Mecca grow to a 67-store empire in a highly competitive marketplace. Persistence, surrounding herself with a highly intelligent, engaged work force and building deep, loyal relationships with business partners has been key to her success as well as some sage advice from her parents about being fearless and not leading a little life.