NAB Expert Centres. Not Your Average Branch - NAB

What is an Expert Centre?

This is not your average branch.

No tellers. No cash or cheque transactions ‘over the counter’.

Instead, we offer more space for appointments with expert bankers dedicated to helping you reach your next goal and offer digital banking support.

What you can do at an Expert Centre

  • Speak to a home loan specialist about a new loan or refinancing.

  • Get help to find the right personal loan or credit card.

  • Opening new accounts.

  • Learn how to bank online.

  • Get help to use a Smart ATM to deposit cash and cheques or withdraw cash.

What you can’t do

  • No teller service.

  • No over the counter cash deposits or withdrawals.

  • No over the counter cheque transactions.

  • No Express Deposit Bag (EDB) drops.

  • No foreign currency exchange.

  • No coin or note swaps.

How to find a NAB Expert Centre

  1. Visit our locations tool

  2. Enter a suburb or postcode in the search bar

  3. Search results will display the suburb and available facilities (e.g. branch, Expert Centre, ATM, Smart ATM).

More ways to bank with us

Explore more convenient ways to pay bills, withdraw funds, pay on the go, bank in person or save time doing your personal and business banking online.

More ways to bank with us

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Terms and Conditions

Terms, conditions, fees, charges and eligibility and lending criteria may apply for NAB products (available on request).

Transactions at Australia Post outlets will incur the same fees as over the counter transactions carried out at NAB branches. Transactions are subject to daily limits. Terms and conditions apply to all NAB products and are available on request. Fees and charges may be payable.

NAB Internet Banking terms and conditions apply (available at nab.com.au). The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.