Payment FAQs

1. Why do I need to set an overall daily limit on the value of payments I can submit?

NAB Connect provides you with the flexibility to establish an overall daily payment limit that suits your business and risk profile. This limit helps you to control your cash flow and reduce your exposure to fraud.

The overall daily limit you set should be the maximum value of payments that you are comfortable with your business making on a daily basis. You can edit this limit at any time via NAB Connect.

Please note: The Authorising User you have nominated in your application form to manage payment limits will be prompted to set an overall daily limit (across all payment services) the first time they login to NAB Connect. They’ll need to set this limit before your business can begin creating payments.

2. What happens if I exceed the daily limit I have established?

If your daily limit is exceeded, you will need to undertake a two-step process:

  1. An Authorising User will need to approve this breach. This will be an Authorising User nominated in your application form to approve breaches to your daily limits.
  2. The payment will then need to be authorised.

3. Can I receive Alerts notifying me that I have a payment awaiting authorisation?

Please read our guide Email and SMS Payment Alerting. This guide provides step-by-step instructions on how to register for SMS / Email Alerts for all payment types.

4. Can I authorise multiple payments at once?

Yes, you can authorise up to 25 payments simultaneously using your security token. Please note: Any payment that exceeds the $500,000 transaction signing threshold or International payments which require a real time rate will need to be authorised individually.

5. Can I schedule payments to be processed at a future date?

Yes. Domestic and BPAY payments can be future dated up to 90 days.
For International Payments: 

  • If using either the Bank to Convert (BTC), NFCA (FCA),Available FX deals rate source, or if making the International Payment in AUD, you can future date up to 10 business days
  • Real time rate (RTR) International Payments can be future dated up to 3 business days if you have a NAB Markets profile.

6. Why do I receive an error message when selecting a payment type from the NAB Connect homepage?

Your Access Profile may not allow you to create payments, or may restrict you from creating a specific type of payment. In the first instance, contact your company’s NAB Connect Security Officer for clarification on what services you can access.

Alternatively, contact our NAB Connect Client Centre on 1300 888 413 between 7.30am-8.00pm (AEST/AEDT), Monday to Friday and 9.00am-2.00pm (AEST/AEDT) Saturday

7. Can I create multiple one-to-one domestic payments within the same file so that separate dollar amounts appear on my statement?

Yes, please use Domestic payments with multiple one-to-one selected from the drop down menu

8. Can I print or export a beneficiary advice within NAB Connect?

Yes. You are able to save and email PDFs to beneficiaries as proof of payment for all International Payments as well as Domestic (overnight and urgent) and selected Direct Entry Payments. Note that Direct Entry includes Direct Credit, Direct Credit GDES, Direct Link – Direct Credit, Executive payroll and Payroll payments.