Manage your card

In the NAB app

1. Head to the Cards section.
2. Select the card you wish to replace.
3. Select Replace your card, then select Replace damaged card.

In NAB Internet Banking

1. Head to the My cards section.
2. Select the card you wish to replace.
3. Under Manage my card, select Replace my damaged card.

Other options

• Call us on 13 22 65 from 8am-7pm Mon-Fri, 7am-6pm Sat or 9am-6pm Sun (AEST/AEDT).
• Visit a NAB branch.

Your replacement card should be delivered within five to seven days.

Destroy damaged cards by cutting them in half. Preferably cut them diagonally through the magnetic strip and chip (if your card has one).

Ways to change PIN

You have three chances to key in the correct PIN. After that, we protect your account by locking it until the next day.

If you'd like a set a new PIN you can:

• go to the Cards section in your NAB app, select the card you wish to change the PIN for and then select Change your PIN
• go to the My Cards section in NAB Internet Banking, select the card you wish to change the PIN for and then select Change your PIN
• visit any NAB branch
• call us on 13 22 65 from 8am - 7pm Mon - Fri, 7am - 6pm Sat or 9am - 6pm Sun (AEST/AEDT) or +61 3 8641 9083 from overseas.

From your options for taking money with you overseas to accessing and managing your accounts while abroad, our travel and international section has got you covered.

You can use your NAB Visa Debit card overseas, wherever Visa is accepted. NAB Visa Debit cards work at most overseas ATMs – just look for the PLUS sign.

Fees

When using your NAB Visa Debit card overseas, fees may apply. Refer to nab.com.au/fees for more information.

There’s a daily cash withdrawal limit on your NAB Visa Debit card of $2,000 per day. This applies to all NAB Visa Debit cards and NAB Platinum Visa Debit cards.

This limit applies to ATM cash withdrawals and to any extra cash you request as part of an EFTPOS transaction.

When you're using an EFTPOS terminal, remember to press 'Credit' to take advantage of Visa's added security benefits.

You can attach a second NAB Visa Debit card to your account at no extra charge. This lets a second person access the account with their own card.

You can request additional NAB Visa Debit cards in person at any NAB branch.

As the primary accountholder, you're responsible for every transaction on the account, regardless of the card used.

Your card expires on the last day of the month shown on the front of the card. We'll post you a new card before your old card expires.

Once you've received your new card, destroy your old one. Cut it in half diagonally through both the magnetic strip and chip (if your card has one).

If you should've received a new card but it hasn't arrived yet, see us in any branch or call us on 13 22 65 from 8am-7pm Mon - Fri, 7am-6pm Sat or 9am-6pm Sun (AEST/AEDT).

Direct debits and recurring payments are convenient ways to pay for everything from gym memberships to insurance premiums. These quick guide videos show you how to update recurring payments, how to change your automatic payments, and how to create new automatic payments.

Take control of your debit card spend by placing a gambling restriction on your card.