Guidance during COVID-19

We know this is an extremely difficult time for many of our customers and we want you to know that we’re here to support you.

Can’t make it to a branch? No problems. You can do all of your day-to-day banking without leaving your home.

We’re keeping as many branches open as possible to provide essential banking services to our customers.

We regularly update our branch locations and opening hours, including available Express Business Deposit locations. If you need to access Safe Custody Packets in a branch which is unavailable, contact us on 13 22 65.

Some branches may be temporarily closed. This is to ensure that our team members can care for their children and dependants due to school and childcare closures.

Our team members who are affected by branch closures are also being redeployed to other branches and other locations, including working from home, to support our customers in any way we can.

Customers with a NAB card can also withdraw and deposit cash and cheques, pay bills and check account balances at their nearest Bank@Post enabled Australia Post. Look for the Bank@Post sign at Australia Post outlets.

Social distancing in NAB branches

The safety and wellbeing of our people and customers is our highest priority.

We’re following the Australian Government’s social distancing rules. Don’t visit a branch or business banking centre if:

• you’ve travelled overseas within the past 14 days
• you’ve been in contact with someone who has been diagnosed with COVID-19
• you’re experiencing fever, breathing difficulties, fatigue, a cough or sore throat.

We are working closely with the Department of Health and health authorities to keep up-to-date with the latest advice.

We’re closely monitoring the situation and taking advice from the World Health Organisation and government and health authorities.

Our priority is the health and wellbeing of our employees and our customers. We’ve taken preventative measures including employee travel restrictions and additional cleaning in branches and offices to ensure that we remain available to help customers with their banking needs.

We have a central team coordinating our response. This is made up of employees in Australia and overseas who can respond to local issues as necessary.

We’re monitoring developments every day, increasing our resources and adapting our processes in response to this crisis.

Some criminals are using the COVID-19 outbreak as an opportunity to launch new scams. For regular updates and advice about what to look out for, go to latest security alerts .

Learn how to protect yourself from fraud and scams at NAB Security.

You can also get the latest information about COVID-19 on the government’s Stay Smart Online website.

If you think you've been scammed, contact NAB immediately via 13 22 65.