We're here to help you

We understand that financial situations can change quickly. If you’re having trouble making your home loan payments, we want to work with you to find a solution.

It can feel overwhelming, but financial difficulty can be managed. It’s important that you contact us to let us know what you’re facing as soon as you can, so we can discuss your options. We will:

  • treat every single customer fairly and individually
  • show understanding that loan repayments are not your only bills
  • be open and clear about your options
  • work to get you to the other side in the best possible position
  • start with the view that selling your home is a last resort, though it may be better for you to do so.

Having a discussion with us won’t affect your credit rating or credit score.

How we can support you

Home loan support

Ways we can help you include:

  • providing you a temporary reduced payment arrangement

  • giving you a temporary payment break

  • where appropriate, restructuring your home loan to suit your situation.

Go to home loan support

Other ways we can help

We can refer you to one of our trusted partners for support with:

  • mental health

  • financial and elder abuse

  • domestic and family violence

  • unemployment.

Additional support services

Having trouble making your repayments?

Complete an assistance request and we'll get in touch

Request financial assistance

Other ways we can help you

COVID-19 support for home owners

Read about the type of support we’re offering home owners during COVID-19.

Hardship assistance

Read about how NAB Assist supports our customers.

Customer Support Toolkit

Sometimes life can throw you challenges, and NAB is here to help.

Navigating a change of circumstance

Losing a loved one

Life can be tough after losing a loved one. We’re here to help with practical advice on managing finances.

Key financial steps after a divorce or separation

A step-by-step guide to help you get back on your financial feet.

Managing illness and injury

Learn how to plan for an unexpected illness or injury. Discover the support available if you're sick or injured.

Contact us

Request financial assistance

If you’re having trouble making your repayments, you can request assistance.

Submit a form

Call NAB Assist

Monday to Friday, 8:00am to 8:00pm (AEST/ADST)
Saturday, 9:00am to 1:00pm (AEST/ADST)

1800 701 599

Important information