We're here to help you

We understand that financial situations can change quickly. If you’re having trouble making your home loan payments, we want to work with you to find a solution.

It can feel overwhelming, but financial difficulty can be managed. It’s important that you contact us to let us know what you’re facing as soon as you can, so we can discuss your options. We will:

  • treat every single customer fairly and individually
  • show understanding that loan repayments are not your only bills
  • be open and clear about your options
  • work to get you to the other side in the best possible position
  • start with the view that selling your home is a last resort, though it may be better for you to do so.

Having a discussion with us won’t affect your credit rating or credit score.

How we can support you

Home loan support

Ways we can help you include:

  • providing you a temporary reduced payment arrangement

  • giving you a temporary payment break

  • where appropriate, restructuring your home loan to suit your situation.

Other ways we can help

We can refer you to one of our trusted partners for support with:

  • mental health

  • financial and elder abuse

  • domestic and family violence

  • unemployment.

Important information