We aim to help people and places better prepare for natural disasters and assist in their long-term recovery.
Why is this important?
It’s important for us to measure the value we’re returning to the community so we can make the most of our investment. That’s why since 2012, we’ve been measuring the impacts of our community programs using the social return on investment (SROI) methodology.
SROI is a principles-based method for measuring the non-financial value created. It can be used to evaluate the impact on stakeholders and identify ways to improve performance.
What did we do?
Here are more details about the social return on investment studies of our programs we have done to date.
No Interest Loans (NILS©)
A No Interest Loan Scheme (NILS) loan is a circular credit program that gives low income Australians access to loans of up to $1,500 from local community agencies. We support the program that was developed more than 30 years ago by Good Shepherd Microfinance.
- $1 invested = $1.59 in social and economic value
- 82% of people experienced a net improvement in economic and social outcomes after receiving a loan
- 42% of people who used fringe credit providers in the past either stopped or decreased their use of them.
Step-UP Low Interest Loans Program
Our low cost personal loan program focused on helping people financially excluded from mainstream finance. It offers an interest rate of 5.99% pa on loans from $800 to $3k loan.
- $1 investment = $2.68 in social and economic value
- 73.6% of people experienced a positive change in economic and social outcomes after receiving a loan
- 64.6% of people who used fringe lenders in the past, stopped borrowing from them after their Step-UP loan. Many others used fringe lenders less often.
Indigenous traineeship programs
Our Indigenous employment program for school-based and full-time trainees.
- $1 investment in school-based trainees = $2.71 in social and economic value
- $1 investment in full-time trainees = $3.14 in social and economic value
- Increased employability and earning potential of trainees
- Improved self-esteem and communication skills
Indigenous Money Mentors Program
Our program that teaches life-changing financial skills to Indigenous Australians.
- $1 investment = $4.20 in social and economic value
- 36% of clients noted an improvement in standard of living and family relationships, demonstrating the flow-on benefits of increasing financial capability
- Results also highlighted the program's ability to address the gaps in financial services offered to Indigenous communities
African Australian Inclusion Program
Our program in partnership with Jesuit Social Services gives talented African Australians six-months of meaningful corporate work experience to help them overcome barriers in finding professional work in Australia.
- $1 investment = $6.24 in social and economic value
- Improved participant prospects for finding meaningful and ongoing employment
- Improved financial sustainability for participants and their extended family
- Provides NAB with access to a diverse set of talent that helps us better understand and serve our customers.
Read more about our African Australian employment program.
We actively encourage our people to volunteer, make donations and become involved in their community.
Insights and research
We support customers and community groups by sharing our market insights, research and thought leadership through the NAB Charitable Giving Index.