Paperless statements | Business credit cards - NAB

What’s changing?

From November 2026, select accounts will start receiving statements online instead of by mail. Customers impacted by this change will be informed by way of a statement message before the change takes place. The change is only to the way statements are delivered – the statement cycles will remain unchanged.

If you are affected by this change and would like to keep receiving paper statements, let us know by 7 November 2026, otherwise we’ll turn off paper statements.

Alternatively, you can switch back to paper at any time using the options outlined on this page.

What this means for you

If you are affected by this change, from November 2026: 

  • paper statements stop 
  • new statements will be made available on Internet Banking or NAB Connect (whichever you use today); and
  • we’ll email you each time your statement is ready.

You’ll still receive your statements on your usual schedule – only the way you receive them is changing.

Digital statements help you run your business with less admin.

  • Get statements sooner – available as soon as they’re issued

  • More reliable and secure – no delays or lost mail 

  • Access anytime – wherever you are

  • Stay organised – View and download statements in one place 

  • Less paper – reduce waste and help the environment

How to view your statements

You can view your statements in NAB Internet Banking or NAB Connect.

NAB Internet Banking: Access business statements online   
NAB Connect: Download statements in NAB Connect

Your statements will remain available online, so you can view or download them whenever you need.

Check your email details 

We’ll email you when your statement is ready to view online. 

Before the change, make sure to: 

  • check your email address in NAB Internet Banking and/or NAB Connect is correct and regularly used
  • if multiple users have access to your account, it’s important to ensure the correct email addresses are recorded so the right people receive notifications
  • remove or update email addresses for people who have left your business.

Update your email details in:

If you use both NAB Internet Banking and NAB Connect, make sure your details are up-to-date in both channels.

Want to stay on paper?

If you want to keep paper statements, let us know before 7 November 2026 for each account. 

If we don’t hear from you, your statements will move to digital only. You can switch back to paper statements at any time.

 

Frequently asked questions

  • If your account is included, we'll let you know in your monthly billing statement.

  • In some cases, accounts that receive the message may continue receiving paper statements. This may be because you've chosen to keep paper statements, or your account did not meet the eligibility requirements after further review.

    You can switch off paper statements via Internet Banking > Settings > Statement Preferences or by calling 13 10 12 if you're on NAB Connect.

  • No, unless you want to keep receiving paper statements.

  • We’ll turn off paper statements from November 2026, in line with your statement cycle.

  • Contact your banker before 7 November 2026 and advise that you would prefer to receive paper statements.

  • You can view your business credit card statements online in NAB Internet Banking or NAB Connect, depending on how your business banks with us.

    If you use NAB Internet Banking: 

    You can log in and access your statements in line with your statement cycle dates: 

    Access business statements online  

    If you use NAB Connect: 

    You can view and download statements in line with your statement cycle dates: 

    Download statements in NAB Connect

    Your statements will remain available online, so you can view or download them whenever you need. 

  • Your email address is how we notify you when your statement is ready. 

    If it’s not up to date: 

    • you may miss important notifications 
    • emails could be sent to people no longer in your business 
    • if multiple users have access to your account, it’s important to ensure the correct email addresses are recorded so the right people receive notifications. 

     It’s a good idea to check your details in NAB Internet Banking and NAB Connect before the change. 

  • Yes.

    If you have NAB Internet Banking you can change your statement preferences by logging into NAB Internet Banking.

    If you have NAB Connect you can turn on paper statements by contacting your banker.

  • No.

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