Make an insurance claim or change a policy

If you need to make an insurance claim you can easily do it online. Our insurance policies are underwritten by Allianz Australia, so you’ll be making the claim directly with them. Make sure you have your insurance policy number handy, and all the information related to the incident you’re making a claim for.  

Make a travel insurance claim, opens in new window 

Make a claim for all other insurance types, opens in new window

If you want to change your policy, you’ll need to give us a call. 

Call us

Get in touch with us if you need to change a policy, need help with a claim or need emergency assistance.

Change a policy

Monday to Friday, 8:00am to 9:00pm (AEST/ADST)
Saturday, 9:00am to 5:00pm (AEST/ADST)

13 29 28

Get help with your claim

Monday to Friday, 8:00am to 6:30pm (AEST/AEDT)
Saturday, 8:00am to 5:00pm (AEST/AEDT)

1300 555 013

Emergency assistance

24 hours, 7 days a week.

Within Australia:  1800 187 025

Overseas: +61 7 3305 7499

Important information