Before you start your application, check you meet our eligibility criteria and have the right documents ready.

Check you’re eligible to apply online

  • I’m 18 years or older.
  • I’m a permanent Australian resident.
  • I don't hold a Commonwealth Seniors Health Card, a Health Care Card or a Pensioner Concession Card.1

Have these items ready

Existing customers

If you're already a customer, you'll need your NAB ID. Your NAB ID is an 8-10 digit number that you use to login to internet banking. You can find it on the back of your NAB card in the top left corner, above the magnetic strip, or in your NAB app through My Details.

New to NAB?

If you're not yet a NAB customer, you’re still eligible to apply. You'll need to have at least one of the following forms of identification:

  • a valid Australian driver’s licence that shows which state issued your licence
  • an Australian passport that has not been expired for more than two years
  • a valid Medicare card with more than two months left to expiry.

If you're Aboriginal or Torres Strait Islander and you don't have two of the above forms of Identification, you’re still eligible to apply. You'll need to call our Indigenous Customer Service line on 1800 966 100 after completing your application so we can verify your identity. Visit nab.com.au/indigenousservice if you need further information.

Feel like you've got everything covered?

Begin application

Important information

1 If you want to open a new Classic Banking account or a NAB Retirement Account, and you have a Seniors Health Card, Health Care Card, or a Pensioner Concession Card, then please visit us at a branch or call 13 13 12.