A dispute may happen when you or another account holder or signatory is experiencing difficulty, separating from a partner, experiencing financial abuse, as a form of domestic or family violence or doesn’t agree with how the account is operated.
If an account is in dispute, we can pursue many actions, including:
- temporarily blocking withdrawals from the joint account (even if the account is one-to-sign)
- transferring funds from the disputed account to other personal accounts to allow short term access to funds (with the approval of all parties)
- open a separate account without the other parties’ name
- organising statement access if only one party receives them.
We can provide a range of support if you find yourself in a difficult personal situation, from connecting you with appropriate support organisations, to helping you set up accounts to get you on your feet again.
Call our Customer Support Hub on 1300 308 175 (Monday to Friday, 8am to 8pm AEST, Saturday 9am to 1pm AEST) to find out what other support we can give you.
1800RESPECT, the National Sexual Assault Domestic Violence Counselling Service, offers confidential online and telephone counselling, information and referral services. Visit 1800RESPECT or you can call 1800 737 732, 24 hours a day, 7 days a week.