Personal credit card changes

From 18 April 2024, we’re changing the way you’ll earn reward points on some transactions and Points Boosters for NAB Rewards Platinum and Classic credit cards. We’re also changing Personal NAB credit cards terms and conditions and StraightUp Card terms and conditions.

Changes to Rewards terms and conditions

From 18 April 2024, you’ll no longer be able to earn points from BPAY® transactions on these NAB credit cards:

  • NAB Flybuys Rewards 
  • NAB Qantas Plus
  • NAB Qantas Rewards Premium
  • NAB Qantas Rewards Signature
  • NAB Qantas Rewards
  • NAB Velocity Rewards Premium
  • NAB Velocity Rewards
  • NAB Rewards Signature
  • NAB Rewards Platinum
  • NAB Rewards Classic
  • Changes to our NAB Rewards terms and conditions

    Effective 18 April 2024, the following changes apply to the NAB Rewards terms and conditions (PDF, 141KB), opens in new window.

    Under Clause 6, the following is added as a new paragraph (k):

    (k) for Personal Rewards Card Account, transactions where the card is used to make purchases through BPAY®;

  • Changes to our NAB Qantas Rewards Card Account terms and conditions

    Effective 18 April 2024, the following changes apply to the NAB Qantas Rewards Card Account terms and conditions.

    Under Clause 7.1, the following is added as a new paragraph (l):

    (l) transactions where you use your Card Account to make purchases through BPAY®;

  • Changes to our flybuys Rewards Points terms and conditions

    Effective 18 April 2024, the following changes apply to the flybuys Rewards Points terms and conditions (PDF, 325KB), opens in new window.

    Under Clause 3, the final bullet point will be replaced with:

    payments and purchases which are refunded or reimbursed, transactions where you use your NAB flybuys Rewards Card to make a payment to the Australian Taxation Office (ATO), and transactions where you use your Card Account to make purchases through BPAY®.

  • Changes to our Velocity Points terms and conditions

    Effective 18 April 2024, the following changes apply to the Velocity Points terms and conditions (PDF, 254KB), opens in new window.

    Under Clause 3, the final bullet point will be replaced with:

    where your Card Account is a personal NAB Velocity Credit Card, net purchases also exclude transactions NAB decides are for business purposes, transactions where you use your Card Account to make a payment to the Australian Taxation Office (ATO), and transactions where you use your Card Account to make purchases through BPAY®.

Changes to NAB Rewards Points Booster for NAB Rewards Platinum and Classic credit cards

Changes to our NAB Rewards Points Booster for NAB Rewards Platinum and Classic credit cards

From 18 April 2024, we’re changing the way you earn NAB Rewards points from your everyday spending with your NAB Rewards Platinum and Classic credit cards.

You’ll earn NAB Rewards ‘booster points’ on your purchases at eligible grocery stores and on Webjet purchases . We’ve also removed ‘boosted points’ from selected business merchants and overseas purchases.

Your base earn rate has not changed and remains:

  • 0.75 NAB Rewards points per $1 eligible spend for NAB Rewards Classic cards and uncapped, and
  • 1 NAB Rewards point per $1 eligble spend for NAB Rewards Platinum cards and uncapped.

NAB Rewards Classic cards

Current Points Boost until 17 April
  • 2.25 points per $1 spend on purchases made online with Webjet and International transactions (when travelling overseas or on overseas purchases made here in Australia)
  • 1.5 points per $1 spend on purchases made at major department and hardware stores (instore and online) including Bunnings, Myer, David Jones, Kmart, Big W, Mitre 10, and Target

Earning NAB Rewards points and Points Boosters are subject to the NAB Rewards Terms and Conditions, opens in new window.

Revised Points Boost after 18 April
  • 1.5 points per $1 spend on purchases made online with Webjet
  • 1 point per $1 spend at eligible Grocery stores nationwide

NAB Rewards Platinum Cards

Current Points Boost until 17 April
  • 3 points per $1 spend on purchases made online with Webjet and International transactions (when travelling overseas or on overseas purchases made here in Australia)
  • 2 points per $1 spend on purchases made at major department and hardware stores (instore and online) including Bunnings, Myer, David Jones, Kmart, Big W, Mitre 10, and Target
Revised Points Boost after 18 April
  • 2 points per $1 spend on purchases made online with Webjet
  • 1.5 points per $1 spend at eligible Grocery stores nationwide

Earning NAB Rewards points and Points Boosters are subject to the NAB Rewards Terms and Conditions, opens in new window.

Changes to Personal NAB Credit Card terms and conditions and NAB StraightUp Card terms and conditions

Changes to our Personal NAB Credit Card terms and conditions and NAB StraightUp Card terms and conditions

We’re updating our Personal NAB Credit Card terms and conditions and NAB StraightUp Card terms and conditions. This is in response to the following law and policy changes:

National Credit Code (NCC)

The NCC has amended how credit providers may notify customers of changes to interest rates and credit card fees & charges.  It has removed the reference to providing notice of these changes by publishing ‘in a newspaper’ and now refers to ‘a notice published by your credit provider’.  We have amended our terms to be consistent with this change.

NAB’s Financial Abuse policy 

We’re introducing the new ’Unacceptable Account Conduct’ policy into our NAB Credit Card terms and conditions, making it clear that NAB doesn’t tolerate financial abuse conducted through NAB’s credit cards and electronic banking channels. 

Interactive Gambling Act 2001

Under new laws introduced by the Federal Government, customers will not be able to use a credit card to pay for betting transactions online. This change comes into effect 11 June 2024. NAB’s amendment to its terms consistent with this change, will apply from that date. This change will be made to our Personal NAB Credit Card terms and conditions only. All gambling transactions are already blocked under the NAB StraightUp Credit Card terms and conditions.

  • Effective 18 April 2024, the following changes apply to the Personal NAB Credit Card terms and conditions (PDF, 1MB), opens in new window.

    Under Section 1.3 Ways you can and can’t transact, under Cash Advances, the second paragraph will be replaced with:

    This can include purchasing traveller’s cheques, wire transfers, domestic lottery transactions and other similar substitutes for cash (such as cryptocurrency). Keep in mind that cash advances typically attract a higher interest rate than purchases – so you should only use your card for cash advances when absolutely necessary.

    *Please note, from 11 June 2024, betting transactions will no longer be permitted due to changes to the Interactive Gambling Act 2001.

    Under Section 6 How we communicate with each other, the By publication section will be replaced with:

    By publication

    We may publish notices electronically and notify you that we have done this.

    This includes publishing the notice in NAB Internet Banking, the NAB app, in your statement or on our website, in which case we will usually let you know by SMS or email that the notice is available to view.

    We consider the notice received when we let you know that the notice is available for viewing.

    We may notify you of changes to interest rates, fees and charges by publishing a notice electronically, without letting you know by SMS or email (e.g. on our website or through NAB Internet Banking or the NAB app). We’ll follow any regulatory rules in place when we do this. We consider the notice received when it’s available to view.

    At the end of the Further terms of our agreement section, the following will be added:

    Unacceptable Account Conduct

    We seek to protect our customers from harm arising from unlawful use of, or financial abuse conducted through, our products. We recognise financial abuse may happen to anyone and can include forms of family and domestic violence or elder abuse.

    We will investigate instances where we identify or are made aware that a product is being used in a financially abusive manner, including coercive or controlling behaviour to limit a person’s access to or use of funds.

    We may reasonably exercise our rights in this contract to block use of a card or your account, or not agree to a credit limit increase, if we reasonably consider it appropriate to protect a customer or another person from financial abuse.

    If you are concerned about your banking safety call our NAB Customer Support Hub on 1300 308 175 or refer to nab.com.au/bankingsafety.

    Under Information Statement, Section 8, the first bullet point will be replaced with:

    • You get at least same day notice for a change to an annual percentage rate. That notice may be a written notice to you or a notice published by your credit provider.

    Updated terms will be available from 18 April 2024 at nab.com.au/cardinfo

  • Effective 18 April 2024, the following changes apply to the NAB StraightUp Card terms and conditions (PDF, 1MB), opens in new window

    Under Section 5 How we communicate with each other, the By publication section will be replaced with:

    By publication

    We may publish notices electronically and notify you that we have done this.

    This includes publishing the notice in NAB Internet Banking, the NAB app, in your statement or on our website, in which case we will usually let you know by SMS or email that the notice is available to view.

    We consider the notice received when we let you know that the notice is available for viewing.

    We may notify you of changes to interest rates, fees and charges by publishing a notice electronically, without letting you know by SMS or email (e.g. on our website or through NAB Internet Banking or the NAB app). We’ll follow any regulatory rules in place when we do this. We consider the notice received when it’s available to view.

    At the end of the Further terms of our agreement section, the following will be added:

    Unacceptable Account Conduct

    We seek to protect our customers from harm arising from unlawful use of, or financial abuse conducted through, our products. We recognise financial abuse may happen to anyone and can include forms of family and domestic violence or elder abuse.

    We will investigate instances where we identify or are made aware that a product is being used in a financially abusive manner, including coercive or controlling behaviour to limit a person’s access to or use of funds.

    We may reasonably exercise our rights in this contract to block use of a card or your account, or not agree to a credit limit increase, if we reasonably consider it appropriate to protect a customer or another person from financial abuse.

    If you are concerned about your banking safety call our NAB Customer Support Hub on 1300 308 175 or refer to nab.com.au/bankingsafety.

    Under Information Statement, Section 7, the first bullet point will be replaced with:

    • You get at least same day notice for a change to an annual percentage rate. That notice may be a written notice to you or a notice published by your credit provider.

    Updated terms will be available from 18 April 2024 at nab.com.au/cardinfo.

    View the current terms and conditions

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