If you have a fraudulent transaction, please contact us immediately on 13 22 65. You can notify us about a mistaken payment via our transaction disputes page.
If you have a dispute about a payment that you’ve made to a merchant using your NAB card, you will need to contact the merchant to try to resolve it first. If the merchant can’t resolve the dispute, you can contact us. Please read the information on our transaction disputes page before contacting us. It’s important be to aware that while we will attempt to assist you, in some cases we will be unable to do so.
NAB cards are subject to the card scheme rules set by Visa. These rules set out specific circumstances in which NAB (or another bank) can claim a refund for a customer.
If Visa rules allow us to, we will submit this dispute to the merchant on your behalf and try to resolve it for you. We will advise you whether we’re able to submit the dispute on your behalf.