Keep up-to-date with our branch opening hours.

As the challenges of the Coronavirus (COVID-19) continue, we’re focussed on supporting you with your banking needs.

How we can support you

We know this may be an extremely difficult time for some customers and we want you to know that we’re here to support you.

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COVID-19 support for business customers

Read how we can support your business during these challenging times.
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Government's support for small business

Read about the Government’s support for small business.
Contactless payments

Contactless payments

Learn how to bank without coming into a branch or calling us.

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Banking with NAB through COVID-19

Find updates on banking online and in person during COVID-19.

Difficulty making your home loan payments?

If you’re having trouble making home loan payments, we can support you.

If you need to speak to someone about your financial situation, contact the NAB Customer Care Team on 1800 701 599. Please note that our contact centre is experiencing high demand and the response time can be longer than usual. You can also connect with us via social media 24/7.

Support you can access through MyCoach

All NAB colleagues (including contractors) and their immediate family members have access to MyCoach (formerly Employee Assistance Program). As part of this program, colleagues can use a dedicated portal to browse a library of tools, blog posts, podcasts, animations, videos and learning modules to help them succeed in this environment.

As part of our commitment to supporting our customers at this extraordinary time, NAB customers can also access MyCoach until 30 June 2021. This gives you access to three independent, professional counselling sessions to help manage challenging issues and enhance emotional wellbeing. Please call 1300 574 759 to speak with a Benestar Clinician.

WAYS TO BANK WITH US

You can access your accounts through NAB Internet Banking, the NAB app and ATMs. You can also withdraw and deposit cash and cheques, pay bills and check account balances at your nearest Bank@Post enabled Australia Post. If you require access to Safe Custody Packets in a branch which is unavailable, contact us on 13 22 65.

See all your banking options head to better ways to bank

Need some help? These are our most commonly asked questions

What happens after the deferral period?

During the repayment pause or deferral period, your interest will continue to be charged and will be added to the principal component of your loan. Part way through the pause period, we will contact you to review your situation. Once the pause or deferral period is complete, your loan repayments will be recalculated based on the new, higher, loan balance and you will be notified of your new higher minimum repayment amount. The maturity date of your loan will remain unchanged.

My loan deferral period has ended. Can I still get support?

If you need additional support you can contact the NAB Customer Care team.

Branch and business banking centre operations

The safety and wellbeing of our customers and team is our highest priority. As we continue to follow the directions of State and Federal Governments and their health officials, we may need to update at short notice opening hours, branch locations, and the availability of Express Business Deposit locations. Before you visit a branch we recommend you go to NAB locations and opening hours.

Social distancing in NAB branches

Where advised by State or Federal Governments and their health officials, we’re limiting the number of customers in our branches. Please observe the capacity signage that is displayed at the entrance.

Please don’t enter a branch if:

  • you’re feeling unwell or experiencing fever, breathing difficulties, a cough or a sore throat – stay home and get tested.
  • you’ve been in contact with someone who has a confirmed or likely case of COVID-19.

How we’re responding to COVID-19

We continue to monitor the situation and take advice from government and health authorities.

Our priority is the health and wellbeing of our employees and our customers. We’ve taken preventative measures including employee travel restrictions and additional cleaning in branches and offices to ensure that we remain available to help customers with their banking needs.

Beware of scammers

Some criminals are using the COVID-19 pandemic as an opportunity to launch new scams. For regular updates and advice about what to look out for, go to latest security alerts.

Learn how to protect yourself from fraud and scams at NAB Security.

You can also get the latest information about COVID-19 scam messages on the government’s Stay Smart Online website.

If you think you've been scammed, contact NAB immediately via 13 22 65.

Need more information about COVID-19?

For medical information on COVID-19, the government Coronavirus Health Information Line (1800 020 080) is operating 24 hours a day, seven days a week.

You can visit the Australian government COVID-19 website for the latest information, or check-out the World Health Organisation for updates.

The Federal Government has an app called Coronavirus Australia which gives you latest advice and information about COVID-19. It’s available from the Apple App Store and on Google Play. You can also use a WhatsApp feature to chat about COVID-19 with the Australian government.

The COVIDSafeapp is important for getting Australia moving again safely.