Keep up-to-date with to our branch opening hours.

As many of our customers deal with the growing challenges of the Coronavirus (COVID-19), we are focussed on supporting you with your banking needs in any way we can. We’re open for business. We continued lending through the Global Financial Crisis and we’ll continue to lend through this.

NAB extends vital support options for business and home loan customers

NAB will provide the option to extend existing six-month loan deferrals for business and home loan customers affected by COVID-19, on a case-by-case basis, by up to four months, ending no later than 31 March 2021.

NAB has been talking to thousands of customers on a principal and interest loan deferral plan as part of its check-ins. NAB will contact you before your existing six-month deferral term expires to discuss your options including potentially extending the term by up to four months.

How we can support you

We know this is an extremely difficult time for many of our customers and we want you to know that we’re here to support you.

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COVID-19 support for business customers

Read how we can support your business during these challenging times.
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JobKeeper assistance

We’re providing temporary access to funds ahead of government JobKeeper payments.
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Government's support for small business

Read about the Government’s support for small business.
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COVID-19 support for home loan customers

Read about the type of support we’re offering home owners during COVID-19.
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COVID-19 support for credit card customers

Read about the support we’re offering our credit card customers.
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COVID-19 support for personal loan customers

Read how we’re supporting personal loan customers during COVID-19.

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COVID-19 support to bank online from home

Manage your money securely and easily with online banking.
Contactless payments

Contactless payments

Learn how to bank without coming into a branch or calling us.

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Banking with NAB through COVID-19

Find updates on banking online and in person during COVID-19.

Call 1800 701 599 for assistance with our COVID-19 support package. Please note that our contact centre is currently experiencing high demand and the response time is longer than usual. You can also connect with us via social media 24/7.

If you have a question about how we’re providing support with JobKeeper assistance payments, visit our JobKeeper assistance page or you can get in touch on 1800 JOBKEEPER (1800 562 533).

Support you can access through MyCoach

All NAB colleagues (including contractors) and their immediate family members have access to MyCoach (formerly Employee Assistance Program). As part of this program, colleagues can use a dedicated portal to browse a library of tools, blog posts, podcasts, animations, videos and learning modules to help them succeed in this environment.

In addition, as part of our commitment to supporting our customers at this extraordinary time, we’ve extended access to MyCoach to NAB customers until December. This provides customers with access to three independent, professional counselling sessions to help manage challenging issues and enhance emotional wellbeing. Please call 1300 574 759 to speak with a Benestar Clinican.

Ways to bank at home

Can’t make it to a branch? No problems. You can do all of your day-to-day banking without leaving your home.

Need some help? These are our most commonly asked questions

What’s the eligibility criteria for pausing my home loan or deferring my business loan repayments?

These support measures are designed for anyone who has lost their job, is experiencing a loss of income or has had their financial situation detrimentally impacted as a result of COVID-19. Please note that a home loan repayment pause currently excludes Line of Credit (NAB FlexiPlus and Portfolio Facility) and Interest in Advance products. If you’re unsure if you’re eligible, please contact us on 1800 701 599.

Will a loan repayment pause or deferral affect my credit history?

No. The pause or deferral of your loan repayments will not impact on your credit history with NAB or your credit score and repayment history with credit bureaus.

What happens after the repayment pause or deferral period?

During the repayment pause or deferral period, your interest will continue to be charged and will be added to the principal component of your loan. Part way through the pause period, we will contact you to review your situation. Once the pause or deferral period is complete, your loan repayments will be recalculated based on the new, higher, loan balance and you will be notified of your new higher minimum repayment amount. The maturity date of your loan will remain unchanged.

Will the home loan repayment pause apply to investor loans?

Yes, the measure is intended for NAB home loan customers facing financial challenges. This includes those who have NAB investor loans that are principal and interest, interest only, fixed or variable rate products. The repayment pause is also available to Defence Force Home Loan customers. Please note that a home loan repayment pause currently excludes Line of Credit (NAB FlexiPlus and Portfolio Facility) and Interest in Advance products.

Branch and business banking centre operations

We’re keeping as many branches open as possible to provide essential banking services to our customers.

We regularly update our branch locations and opening hours, including available Express Business Deposit locations. If you need to access Safe Custody Packets in a branch which is unavailable, contact us on 13 22 65.

Some branches may be temporarily closed. This is to ensure that our team members can care for their children and dependants due to school and childcare closures.

Our team members who are affected by branch closures are also being redeployed to other branches and other locations, including working from home, to support our customers in any way we can.

Customers with a NAB card can also withdraw and deposit cash and cheques, pay bills and check account balances at their nearest Bank@Post enabled Australia Post. Look for the Bank@Post sign at Australia Post outlets.

Social distancing in NAB branches

The safety and wellbeing of our people and customers is our highest priority.

We’re following the Australian Government’s social distancing rules. Don’t visit a branch or business banking centre if:

  • you’ve travelled overseas within the past 14 days
  • you’ve been in contact with someone who has been diagnosed with COVID-19
  • you’re experiencing fever, breathing difficulties, fatigue, a cough or sore throat.

We are working closely with the Department of Health and health authorities to keep up-to-date with the latest advice.

How we’re responding to COVID-19

We’re closely monitoring the situation and taking advice from the World Health Organisation and government and health authorities.

Our priority is the health and wellbeing of our employees and our customers. We’ve taken preventative measures including employee travel restrictions and additional cleaning in branches and offices to ensure that we remain available to help customers with their banking needs.

We have a central team coordinating our response. This is made up of employees in Australia and overseas who can respond to local issues as necessary.

We’re monitoring developments every day, increasing our resources and adapting our processes in response to this crisis.

Beware of scammers

Some criminals are using the COVID-19 outbreak as an opportunity to launch new scams. For regular updates and advice about what to look out for, go to latest security alerts .

Learn how to protect yourself from fraud and scams at NAB Security.

You can also get the latest information about COVID-19 on the government’s Stay Smart Online website.

If you think you've been scammed, contact NAB immediately via 13 22 65.

Need more information about COVID-19?

The government Coronavirus Health Information Line (1800 020 080) is operating 24 hours a day, seven days a week, for medical information on COVID-19.

You can visit the Australian government COVID-19 website for the latest information, or check-out the World Health Organisation for updates.

The Federal Government has also launched a new app which allows users to navigate the latest advice and information about COVID-19 in real-time. Coronavirus Australia, which is available from the Apple App Store and on Google Play, was launched alongside a new Government WhatsApp feature.

The COVIDSafeapp is important for getting Australia moving again safely.