Help and Guidance

Bank with us online, through a branch, Australia Post or over the phone.

Looking for our terms and conditions? You'll find them here for most of our products.

We understand that life can take unexpected turns and leave you in a vulnerable financial position. If you're finding your loan or credit card repayments difficult to make, we may be able to offer assistance when you need it most.

We understand that losing a loved one is a difficult time so we’ll do what we can to make finalising their banking arrangements as easy as possible.

We're here to helpLife moments

Managing illness and injury

Learn what to do about money when you’re injured or ill — from income insurance to debt consolidation.

Losing a loved one

Life can be tough after losing a loved one. We’re here to help with practical advice on managing finances.

Sorting out your finances during divorce

Tips on establishing your financial independence after a divorce or separation.

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)