Every time you apply for credit you’re adding to your credit history. Find out what information is kept on your credit report, what it’s used for, how it impacts your credit score and who can access it.

The information held on your credit report

Credit information

When applying for personal or business credit, they type of information held on your credit report is similar and includes:

  • Any loan enquiries you or someone acting on your behalf has made in the last five years.
  • Details of any debt you might have, including any defaults and debts that are overdue by 60 days or more.
  • Names of credit providers you have applied for credit with, currently have credit with or repaid a loan with in the last 5 years.

Recently changes were made to the credit reporting system. In the past we could only share information about defaults and serious credit infringements. Credit providers are now able to report to credit reporting bodies the following information:

  • date account opened
  • current limit of account
  • type of credit account
  • date account closed
  • 24 month account payment history, indicates you have made regular on time payments.

Although we're now sharing this information with Credit Reporting Bureaus, the information may not yet appear on your credit report. Keep in mind this information is shared, and may affect your credit rating in the future.

If you want to know more details about each of these and how they are recorded on your credit file, visit Credit Smart for more information.

Personal Information

  • full name
  • date of birth
  • gender
  • address (current and last 2 known addresses)
  • employer details
  • driver's license number.

Public record information

Information from courts and government agencies such as:

  • court judgements about any unpaid credit
  • bankruptcy details, or if you’ve offered or entered into a debt agreement.

What is a credit report used for?

A credit provider (like a bank, utility company, or internet service provider) can ask for a credit report supporting your application for a new loan or service contract.

This report helps them decide if you're a likely to default on your repayments or not. It'll be an important factor in their decision – but keep in mind it’s not the only thing they use to assess your credit application.

The information held on your credit report is summarised to reflect a number known as a credit score. This score is used as an indication on how likely you may be to pay back your debt.

If you would like to know more about credit scores and how they are calculated, visit Credit Smart for more information

Who can access your credit report?

You can request a free credit report at least once a year from the credit reporting body your provider deals with. The report usually takes a few days to arrive.

Checking your credit report gives you an opportunity to identify any mistakes and have them corrected. If you notice any incorrect information on your report you can have this investigated. Our article Your credit report: access, corrections and complaints explains the process.

It can also alert you to identity theft. Identity theft is where other people use your information for financial gain. For example someone might run up debts on your credit card or try to apply for credit in your name. The Australian Government Department of Communication have some helpful tips about avoiding identity theft.

If you’re looking to access a free credit report below are the credit reporting agencies we share information with:

Your information is safe

Credit providers and credit reporting bodies have a legal responsibility under the Privacy Act to keep your information secure. If you think someone is incorrectly accessing or using your information, you can make a complaint and have it investigated. Our article Your credit report: access, corrections and complaints explains the process.

Important information

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial, and taxation advice before acting on any information in this article.

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