Instructions for NAB Internet Banking

If you're not set up with Pay anyone access, you can subscribe for it immediately and then continue with your donation.

  1. Log into NAB Internet Banking with your NAB Identification number (ID) and NAB Internet Banking password.
  2. Select ‘Donations’ from the Funds Transfer menu and follow the prompts.
  3. Select a charity from the dropdown list.
  4. Provide the name of the person or entity the donation is from and the amount of the donation.
  5. Select the print button in the top header bar on the Donations - Acknowledgment screen. Or, view the payment within your Payment list and select print to keep a receipt of your donation.

Important: A recurring donation is unable to be created via NAB Internet Banking. We constantly review the charities available in the list. This may mean your donation is rejected if your charity is removed from the list.

Transfer cut off times

Donating funds to a charity with a NAB account occurs immediately, provided you’re registered for SMS security. 

For customers not using SMS security, transfers are delayed for a minimum of three hours.

Donations to charities with accounts at other Australian financial institutions are processed overnight. 

As long as the transfer is completed before the cut-off time of 6pm AEST/AEDT, funds at the other institution will usually be available the next business day (depending on the institution).

Donations being tax deductible

Donations via this website to NAB community partners will be tax deductible in Australia. The NAB community partners listed on this site have Deductible Gift Recipient (DGR) status in Australia.

Deductible Gift Recipient (DGR)

Certain organisations are entitled to receive income tax deductible gifts and tax-deductible contributions. They are called deductible gift recipients (DGRs). Australian income tax law determines which organisations and types of organisations can qualify as DGRs.

For more information on Australian DGR organisations, visit the Australian Business Register website, opens in new window.

Re-submit a donation that has been rejected

A re-submitted donation transaction which has been rejected will not have the required details for claiming tax. Please create a new transaction.

Donations to community organisations fee free

Depending on your account, there are different charges for transactions that you make in NAB Internet Banking.

Please refer to the NAB Internet Banking fees and charges for information specific to your account.

Our approach to community investment

We believe in people and communities. We aim to build genuine connections so that we can continue to help grow vibrant and sustainable communities.

Our external NAB Community Advisory Council helps us understand the best role we can play across these areas, ensuring our resources have the greatest impact possible.

Community organisations NAB partner with

We partner with hundreds of community organisations to help make a positive difference within Australian communities. These partnerships vary according to each organisation's specific needs however generally involve our people volunteering their skills and time in the local community.

We’re committed to supporting a range of Australian organisations - all who are focused on enriching communities and helping Australians achieve their goals. Our primary areas of community focus are youth and education as well as social and financial inclusion.

Learn more about our work with the community.

Supporting community organisations

We're passionate about connecting with communities across Australia. We have built relationships with over 350 community organisations. We believe we can provide tangible assistance through volunteering programs which help empower and connect people and allow our communities to realise their potential.

We also support our people to make regular donations directly from their salaries to many Australian registered charities and will match employee donations made via workplace giving, to the value of $1,200 per employee annually.

Important information