NAB Traveller Card

Carry less cash and use a card that isn’t connected to your other NAB accounts.
Track your spending and reload your card through NAB Internet Banking or the NAB app.¹
Withdraw cash from overseas ATMs.
No load, cash out or inactivity fees.²
Locked-in exchange rates for up to ten different currencies.
A chip and PIN protected card to keep your money safe – and a back-up card, just in case.

table

$0 Load fees	Whether you're loading, reloading or unloading your funds, there are no load fees.
$0 Inactivity fees	Keep any funds left on your card for your next trip overseas without getting charged any fees.
$0 Overseas ATM fees	While some overseas ATM owners may charge their own fees, we won't charge you anything when you withdraw funds.

ATM fees for use in Australia

$3.75 withdrawal fee from NAB ATMs.
No NAB ATM balance enquiry fee.²
Other ATM owners may charge their own fees.

Point of Sale (POS) fee

We won’t charge you, but you may incur a fee from other operators.

Currency conversion - fees and exchange rates

Foreign currency conversion fees and exchange rates apply when:

you use the card to make a transaction (ATM, point of sale, internet or phone) and the card does not hold the local currency or enough of the local currency to complete the transaction
a fee is charged to the card in a currency that is not loaded onto the card.

Currency conversion exchange rates also apply when funds are moved from one currency to another currency on your card.

Foreign currency conversion fees are 4% of the total transaction value.

There are other instances when these fees and rates will apply. To learn how your NAB Traveller Card works, refer to section 7 of our NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB).

Managing your NAB Traveller Card

Making transactions on your NAB Traveller Card

Avoid pre-authorisations

A pre-authorisation is when a merchant (such as a hotel or car hire company) requests that your bank holds a specific amount of your money. These can last up to 30 days. We don’t recommend that you use your NAB Traveller Card for pre-authorisations.

Use ‘credit’ for payments

When using your card at POS terminals and ATMs, you should select ‘credit’³ and not the ‘cheque’ or ‘savings’ option. You will then be asked to enter your PIN or provide a signature on a voucher to confirm the transaction.

Pay in local currency

Some foreign retailers and ATM operators may give you the choice of paying in either the currency of the country you’re visiting or Australian Dollars.

If you make a transaction overseas and opt to pay in Australian Dollars (instead of the local currency that’s loaded on your NAB Traveller Card), this will result in a foreign exchange transaction. This means there will be an additional cost to you, as the card will seek to transact in Australian Dollars rather than the local currency.⁴

Keep track of your balance

To avoid unnecessary fees and charges because of insufficient balances in local currencies, check your balances before you make a transaction on either:

NAB Internet Banking or the NAB app
My Account

How to manage your card

NAB Internet Banking and the NAB app

In NAB Internet Banking and the NAB app, you can:

check your balances and view transaction history
move money from one currency to another currency on your card
transfer from linked accounts to reload or cash out from your card.

My Account

If you don’t have access to NAB Internet Banking or the NAB app, you can use My Account to check your balances and transaction history or to move money from one currency to another currency on your card.

To register, visit My Account, select new registration and simply follow the instructions on the screen to register your primary NAB Traveller Card.

By phone

If you’re unable to go online, you can call NAB Card Services 24 hours a day, 7 days a week on 1800 098 231 from within Australia.

If you’re overseas, please call +44 207 649 9404 or the free call number for the country you’re in – you can find contact numbers in the Product Disclosure Statement.

Using your NAB Traveller Card

No matter where you are in the world, you’ll always have the support of NAB Card Services. They’ll be able to help you with any issues you experience with the NAB Traveller Card.

If you’ve lost your card, had it stolen or believe your PIN or any other security information has been compromised, contact NAB Card Services immediately.

Calling from overseas: +44 207 649 9404

Calling from Australia: 1800 098 231

Free call number: See our Product Disclosure Statement (PDF, 389KB) for a list of free call numbers⁵ for each country.

How do I dispute a transaction?

Read our simple instructions on how to dispute a NAB Traveller Card transaction.

Reloading or cashing out your NAB Traveller Card

Reloading funds on your card

You can reload funds onto your card using NAB Internet Banking, the NAB app, BPAY^® or at any NAB branch.

When using NAB Internet Banking or the NAB App to reload, you’ll be able to access your funds immediately. Watch our step-by-step guides.

With BPAY it can take up to five business days for funds to be available on your card.

When using BPAY, you’ll need to enter the following details:

Biller Code: 195016

Reference Number: your 16-digit card number.

Cashing out funds from your card

You can cash out from your NAB Traveller Card:

To your NAB Account(s) - Transfer funds to any of your linked NAB accounts using NAB Internet Banking or the NAB app. These funds will be sent to your linked NAB account within 24 hours. Watch our step-by-step guides.

Via the My Account portal - You can cash out your NAB Traveller Card balance by securely logging into the My Account portal and making a transfer to your Australian Bank account. An email will be sent to the registered email address to confirm that a cashout was made.

At an ATM - You can withdraw money from an ATM, but fees may apply. Alternatively, you can convert leftover foreign currency balances to AUD when you return from your holiday. Then simply continue to use your card as a prepaid card in Australia until your balance is $0.

Otherwise, complete our cash out form (PDF, 230KB). Any remaining funds in a foreign currency will need to be converted to Australian Dollars and deposited into an account held with a financial institute in Australia. If you complete this form it may take up to 10 business days for your remaining funds to be received.

Frequently Asked Questions

Can I have my expired card replaced?

We're unable to offer card replacements as the NAB Traveller Card is no longer for sale.

Will my NAB Traveller Card be closed once the card expires?

Your card will be closed after your card’s expiry date once all transactions have been settled including any disputed transactions, and you'll be notified when this occurs. You will need to cash out any remaining balance to your nominated Australian bank account in Australian Dollars via NAB Internet Banking, the NAB app or via the My Account portal.

Refer to the above 'Cashing out funds from your card' for a step-by-step guide. The NAB Currency to Currency foreign exchange rate will apply for funds being transferred to Australian Dollars.

Can I still use my card after the expiry date?

No, once your card expires, you will only be able to cash out any remaining balance (following transactions being settled including any disputed transactions) in Australian Dollars from your card via NAB Internet Banking, the NAB app or the My Account portal.

Where can I go to check my current NAB Traveller Card balance?

You'll be able to view your current balance in your NAB Internet Banking or NAB app.

Alternatively, visit the My Account portal to login or follow the instructions to register for 'My Account', where you can also view your balance.

You can also contact NAB Traveller Card services on 1800 098 231.

My card is closed and still displaying in my NAB Internet Banking. How can I remove this?

Your card should automatically drop off your NAB Internet Banking within 10 business days after closure. If your card is still appearing in your NAB Internet Banking after this time, please call NAB Traveller Card Services on 1800 098 231.

I cannot find my NAB Traveller Card. Do I need to physically destroy it?

Once the card expires and/or is cashed out and closed, the card will not be able to be used. If you can locate your primary and secondary cards, please securely destroy them by cutting through the chip.

I'm currently overseas with an expired NAB Traveller Card requiring emergency services. What are my options?

Refer to the NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB) for the free call number of the country you're in to discuss options available.

Where can I view historical statement information for my closed card?

You can view up to 13 months of your statement history by visiting the My Account portal.

If you require statement history that pre-dates this timeframe, please call NAB Card Service on 1800 098 231.
If you made any transaction in the 6 months leading up to the card's closure, you will receive a final statement after which no further statements will be issued.

What if I have lost both my cards and need emergency cash?

If both your primary and secondary NAB Traveller Card (or your cards' details) have been misused, lost, or stolen, you can contact NAB Card Services on 1800 098 231 to arrange:

replacement cards to be sent to you within 3-7 business days depending on your location
funds in local currency to be sent to you in an emergency where NAB Card Services will notify you on the expected delivery time of emergency funds based on your location.

For enquiries or help

In Australia, you can call NAB Card Services 24/7 on 1800 098 231.
If you’re overseas, please call +44 207 649 9404 or use the Product Disclosure Statement to find the free call number for the country you’re in.
Visit your local branch.
If you need to update your personal details with us, please ensure you notify NAB on 13 22 65 and NAB Card Services on 1800 098 231.

NAB Platinum Visa Debit card

With additional benefits and features, this platinum debit card is your premium everyday card both at home and overseas.

Foreign currency cash

Order foreign currency easily either online or in branch with $0 fees before you take off. This means less time withdrawing, and more time exploring.

Foreign exchange calculator and rates

NAB's foreign exchange calculator gives you indicative exchange rates and the costs of foreign currencies.

Money saving tips for travel

Before your next overseas trip, read our best tips on getting the best value for your dollar.

Ways to pay for your trip with your own money

Make your dream holiday a reality with these tips.

Travel now, pay later

How you can travel, even if you don’t have savings.

Important information

¹Loading and reloading your card

Load and reload limits apply. Funds loaded via NAB Internet Banking will be available immediately. The foreign exchange rate quoted is NAB’s Currency-to-Currency foreign exchange rate. Allow 2-3 Australian business days for funds reloaded via BPAY to appear on your card. The exchange rate that’ll be applied is the rate at the time of processing, not when the BPAY transaction is initiated. Reloads are calculated using the NAB Currency-to-Currency foreign exchange rate. For further information see the NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB).

²Withdrawals and transactions

Some operators and merchants may directly charge a fee. Daily transaction and ATM withdrawal limits apply. Transactions and fees that require a currency conversion are calculated using Mastercard foreign exchange rates and are subject to NAB’s Foreign Currency Conversion fee.

³By selecting ‘credit’ you are accessing the card funds on your card to make withdrawals and purchases. It does not provide you with any credit. NAB does not provide you with any credit in connection with the card.

Rates, fees and limits apply. Please refer to the NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB) before making any decisions regarding this product. NAB's the product issuer.

NAB Traveller Card user guide (PDF, 252KB)

⁴Transactions and fees that require a currency conversion are calculated using Mastercard foreign exchange rates and are subject to the NAB Foreign Currency Conversion fee. See fees and limits tables contained in the PDS.

⁵There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

® BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

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NAB TRAVELLER CARD (no longer for sale)

Overview

Fees and charges

ATM fees for use in Australia

Point of Sale (POS) fee

Currency conversion - fees and exchange rates

Managing your NAB Traveller Card

Making transactions on your NAB Traveller Card

Avoid pre-authorisations

Use ‘credit’ for payments

Pay in local currency

Keep track of your balance

How to manage your card

NAB Internet Banking and the NAB app

My Account

By phone

Using your NAB Traveller Card

How do I dispute a transaction?

Reloading or cashing out your NAB Traveller Card

Reloading funds on your card

Cashing out funds from your card

Frequently Asked Questions

Can I have my expired card replaced?

Will my NAB Traveller Card be closed once the card expires?

Can I still use my card after the expiry date?

Where can I go to check my current NAB Traveller Card balance?

My card is closed and still displaying in my NAB Internet Banking. How can I remove this?

I cannot find my NAB Traveller Card. Do I need to physically destroy it?

I'm currently overseas with an expired NAB Traveller Card requiring emergency services. What are my options?

Where can I view historical statement information for my closed card?

What if I have lost both my cards and need emergency cash?

For enquiries or help

Related products and services

NAB Platinum Visa Debit card

Foreign currency cash

Foreign exchange calculator and rates

Related articles

Money saving tips for travel

Ways to pay for your trip with your own money

Travel now, pay later

Important information

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