NAB Traveller Card-Ends 30 September 2022
From 30 September 2022, NAB customers will no longer be able to use the NAB Traveller Card. If you’re a cardholder, familiarise yourself with what you may need to do before 30 September 2022, as detailed in the information below.
Checking your NAB Traveller Card balance
You can view your current balance in your NAB Internet Banking or NAB app.
Alternatively, please visit traveller card and follow the instructions to register for the ‘My Account’ portal. Through ‘My Account’, you can also view your balance.
Alternatively, you can contact the NAB Traveller Card team on 1800 098 231 (24 hours, 7 days a week).
Using your NAB Traveller Card to spend
You can still use your NAB Traveller Card overseas or for online purchases, if it hasn’t expired. You can reload your card, but you’ll need to spend down your balance or cash out any remaining funds before 30 September 2022.
Requesting a new card for an upcoming trip
If your card has already expired, you may not request a replacement for any upcoming trips before or after 30 September 2022. For future travel options, visit nab.com.au to learn about NAB’s relevant products.
Getting an urgent replacement card overseas
If you’re currently overseas with a NAB Traveller Card which has expired or has been lost/stolen, our Card Services team can arrange an Emergency Replacement card to be sent to the location you advise. Visit traveller card and refer to the NAB Traveller Card Product Disclosure Statement for the free call number of the country you're in. However, by September 30 your Emergency Replacement Card will be closed as the NAB Traveller Card will be discontinued.
Cashing out your NAB Traveller Card
In accordance with the NAB Traveller Card Product Disclosure Statement, you can cash out your balance in Australian Dollars. This may require a foreign currency conversion if you hold part or all of your NAB Traveller Card balances in foreign currency wallets. The NAB Currency to Currency foreign exchange rate will apply for funds being transferred to Australian Dollars.
NAB will not charge a margin on this cash out conversion due to the discontinuation of the NAB Traveller Card program.
How to cash out your card
You can cash out your card using one of the following methods:
If you hold a part of your balance in foreign currency wallets, you’ll be supplied with a foreign exchange quote instantly. Upon accepting this quote you can send your Australian Dollar equivalent balance to your selected NAB account. These funds will be received in your nominated account within 24 business hours.
Visit Traveller Card Videos for a step-by-step guide.
If you can’t see your card on Internet Banking or the NAB app, call NAB Card Services 24 hours, 7 days a week on 1800 098 231 and they’ll arrange for your NAB Traveller Card to be added to your accounts view within 5 business days.
You can cash out your NAB Traveller Card balance by securely logging into the My Account Portal, opens in new window and making a transfer to your Australian Bank account. An email will be sent to the registered email address to confirm that a cashout was made. It will take 1-2 business days to receive funds in your nominated account.
You can make withdrawals at overseas ATMs and NAB won’t charge you a fee, however, some overseas ATM owners may charge their own fees.
You can also make withdrawals via Domestic ATMs. Note: a $3.75 withdrawal fee applies for NAB ATMs and other ATM owners may charge their own fees.
If you’re unable to use these methods to cash out, you may submit a NAB Traveller Card Cash Out Form (PDF, 230KB), opens in new window which will take a minimum of 10 business days to be processed and your funds to be received in your nominated account.
Closing your card
We will close your card on 30 September 2022. You will not need to make a request before this to close your card.
However, if you would like to close your card sooner, contact Card Services 24 hours, 7 days a week on 1800 098 231.
If any funds remain on your NAB Traveller Card account after 30 September 2022, we will deposit the funds to an eligible NAB account in your individual name and advise you of this. If you do not have an eligible NAB account, we will hold your funds until they’re reclaimed by you. You’ll need to head to a NAB branch within seven years to reclaim these funds.
What to do with your expired card
When your card expires and/or closes, you should physically destroy your card and check to see if it still appears on NAB Internet Banking or the NAB app.
Physically destroying your cards
If you are unable to find your cards (primary and secondary), once the cards expire and/or are cashed out and closed, the cards will not be able to be used. If you do find your cards, please destroy them by cutting through the chip.
Removing your card from NAB Internet Banking
Your NAB Traveller Card should automatically drop off your NAB Internet Banking within 10 business days from closure. If it is still appearing in your NAB Internet Banking, please call NAB Traveller Card Services on 1800 098 231 or +44 207 649 9404 from overseas. Visit traveller card for the Product Disclosure Statement to find the free call number for the country you’re in.
Using your expired card
Once your card expires, you’ll only be able to cash out any remaining balance (following transactions being settled including any disputed transactions) in Australian Dollars using the cash out methods outlined above until 30 September 2022.
We‘re unable to offer card replacements as the NAB Traveller Card is no longer for sale and is being discontinued.
Viewing historical statement information for your card
You can view up to 13 months of your statement history by visiting the My Account portal. If you are not registered for ‘My Account’ go to traveller card and follow the instructions to register for the ‘My Account’ portal.
If you require statement history that pre-dates this timeframe, please call NAB Card Services on 1800 098 231.
If you made any transaction in the six months leading up to the card's closure, you will receive a final statement after which no further statements will be issued.
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