You have to let us know about any disputed transactions as described in clause 13 of the terms and conditions included in the NAB Traveller Card Product Disclosure Statement (PDF, 326KB).
You need to follow the required timeframes to raise your dispute or we may not be able to dispute a transaction for you.
For this reason, it’s important to let us know immediately if you need to dispute a transaction and no later than 75 days after the transaction date shown on your receipt, your online transaction listing or on your NAB Traveller Card statement.
We recommend you check your online transaction history and the balance of the currencies loaded on your card at least once a month and check your NAB Traveller Card statement when you get it.
You might be liable for loss on any disputed transaction, if it’s proven you’ve unreasonably delayed notifying NAB.