Please use or transfer your NAB Traveller Card balance before it is discontinued on 30 September 2022.
- $3.75 withdrawal fee from NAB ATMs.
- No NAB ATM balance enquiry fee.2
- Other ATM owners may charge their own fees.
NAB TRAVELLER CARD (no longer for sale)
Load up to 10 different currencies on our prepaid travel card and spend at any one of the 52 million locations that accept Mastercard® worldwide.
NAB Traveller Card discontinuing 30 September 2022
Overview
- Carry less cash and use a card that isn’t connected to your other NAB accounts.
- Track your spending and reload your card through NAB Internet Banking or the NAB app.1
- Withdraw cash from overseas ATMs.
- No load, cash out or inactivity fees.2
- Locked-in exchange rates for up to ten different currencies.
- A chip and PIN protected card to keep your money safe – and a back-up card, just in case.
Fees and charges
| $0 Load fees | Whether you're loading, reloading or unloading your funds, there are no load fees. |
|---|---|
| $0 Inactivity fees | Keep any funds left on your card for your next trip overseas without getting charged any fees. |
| $0 Overseas ATM fees | While some overseas ATM owners may charge their own fees, we won't charge you anything when you withdraw funds. |
ATM fees for use in Australia
Point of Sale (POS) fee
- We won’t charge you, but you may incur a fee from other operators.
Currency conversion - fees and exchange rates
Foreign currency conversion fees and exchange rates apply when:
- you use the card to make a transaction (ATM, point of sale, internet or phone) and the card does not hold the local currency or enough of the local currency to complete the transaction
- a fee is charged to the card in a currency that is not loaded onto the card.
Currency conversion exchange rates also apply when funds are moved from one currency to another currency on your card.
Foreign currency conversion fees are 4% of the total transaction value.
There are other instances when these fees and rates will apply. To learn how your NAB Traveller Card works, refer to section 7 of our NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB).
Making transactions on your NAB Traveller Card
Avoid pre-authorisations
A pre-authorisation is when a merchant (such as a hotel or car hire company) requests that your bank holds a specific amount of your money. These can last up to 30 days. We don’t recommend that you use your NAB Traveller Card for pre-authorisations.
Use ‘credit’ for payments
When using your card at POS terminals and ATMs, you should select ‘credit’3 and not the ‘cheque’ or ‘savings’ option. You will then be asked to enter your PIN or provide a signature on a voucher to confirm the transaction.
Pay in local currency
Some foreign retailers and ATM operators may give you the choice of paying in either the currency of the country you’re visiting or Australian Dollars.
If you make a transaction overseas and opt to pay in Australian Dollars (instead of the local currency that’s loaded on your NAB Traveller Card), this will result in a foreign exchange transaction. This means there will be an additional cost to you, as the card will seek to transact in Australian Dollars rather than the local currency.4
Keep track of your balance
To avoid unnecessary fees and charges because of insufficient balances in local currencies, check your balances before you make a transaction on either:
- NAB Internet Banking or the NAB app
- My Account
How to manage your card
NAB Internet Banking and the NAB app
In NAB Internet Banking and the NAB app, you can:
- check your balances and view transaction history
- move money from one currency to another currency on your card
- transfer from linked accounts to reload or cash out from your card.
By phone
If you’re unable to go online, you can call NAB Card Services 24 hours a day, 7 days a week on 1800 098 231 from within Australia.
If you’re overseas, please call +44 207 649 9404 or the free call number for the country you’re in – you can find contact numbers in the Product Disclosure Statement.
Using your NAB Traveller Card
No matter where you are in the world, you’ll always have the support of NAB Card Services. They’ll be able to help you with any issues you experience with the NAB Traveller Card.
If you’ve lost your card, had it stolen or believe your PIN or any other security information has been compromised, contact NAB Card Services immediately.
Calling from overseas: +44 207 649 9404
Calling from Australia: 1800 098 231
Free call number: See our Product Disclosure Statement (PDF, 389KB) for a list of free call numbers5 for each country.
How do I dispute a transaction?
Read our simple instructions on how to dispute a NAB Traveller Card transaction.
Reloading funds on your card
You can reload funds onto your card using NAB Internet Banking, the NAB app, BPAY® or at any NAB branch up until 23 September 2022.
When using NAB Internet Banking or the NAB App to reload, you’ll be able to access your funds immediately. Watch our step-by-step guides.
With BPAY it can take up to five business days for funds to be available on your card.
When using BPAY, you’ll need to enter the following details:
Biller Code: 195016
Reference Number: your 16-digit card number.
Cashing out funds from your card
You can cash out from your NAB Traveller Card up until 30 September 2022:
To your NAB Account(s) - Transfer funds to any of your linked NAB accounts using NAB Internet Banking or the NAB app. These funds will be sent to your linked NAB account within 24 hours. Watch our step-by-step guides.
At an ATM - You can withdraw money from an ATM, but fees may apply. Alternatively, you can convert leftover foreign currency balances to AUD when you return from your holiday. Then simply continue to use your card until 30 September 2022 as a prepaid card in Australia until your balance is $0.
Otherwise, complete our cash out form (PDF, 230KB). Any remaining funds in a foreign currency will need to be converted to Australian Dollars and deposited into an account held with a financial institute in Australia. If you complete this form it may take up to 10 business days for your remaining funds to be received.
Can I have my expired card replaced?
We're unable to offer card replacements as the NAB Traveller Card is no longer for sale. Your expired NAB Traveller Card balance will also be discontinued on 30 September 2022.
Will my NAB Traveller Card be closed once the card expires?
Your card will be closed after your card’s expiry date once all transactions have been settled including any disputed transactions, and you'll be notified when this occurs. By 30 September 2022, you will need to cash out any remaining balance to your nominated Australian bank account in Australian Dollars via NAB Internet Banking or the NAB app.
Refer to the above 'Cashing out funds from your card' for a step-by-step guide. The NAB Currency to Currency foreign exchange rate will apply for funds being transferred to Australian Dollars.
Can I still use my card after the expiry date?
No, once your card expires, you will only be able to cash out any remaining balance by 30 September 2022 (following transactions being settled including any disputed transactions) in Australian Dollars from your card via NAB Internet Banking or the NAB app.
Where can I go to check my current NAB Traveller Card balance?
You'll be able to view your current balance in your NAB Internet Banking or NAB app.
You can also contact NAB Traveller Card services on 1800 098 231.
My card is closed and still displaying in my NAB Internet Banking. How can I remove this?
Your card should automatically drop off your NAB Internet Banking within 10 business days after closure. If your card is still appearing in your NAB Internet Banking after this time, please call NAB Traveller Card Services on 1800 098 231.
I cannot find my NAB Traveller Card. Do I need to physically destroy it?
Once the card expires and/or is cashed out and closed, the card will not be able to be used. If you can locate your primary and secondary cards, please securely destroy them by cutting through the chip.
I'm currently overseas with an expired NAB Traveller Card requiring emergency services. What are my options?
Refer to the NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB) for the free call number of the country you're in to discuss options available.
Where can I view historical statement information for my closed card?
You can view up to 13 months of your statement history by visiting the My Account portal.
- If you require statement history that pre-dates this timeframe, please call NAB Card Service on 1800 098 231.
- If you made any transaction in the 6 months leading up to the card's closure, you will receive a final statement after which no further statements will be issued.
What if I have lost both my cards and need emergency cash?
If both your primary and secondary NAB Traveller Card (or your cards' details) have been misused, lost, or stolen, you can contact NAB Card Services on 1800 098 231 to arrange:
- replacement cards to be sent to you within 3-7 business days depending on your location. However, by 30 September 2022 your Emergency Replacement Card will be closed as the NAB Traveller Card will be discontinued.
- funds in local currency to be sent to you in an emergency where NAB Card Services will notify you on the expected delivery time of emergency funds based on your location.
For enquiries or help
- In Australia, you can call NAB Card Services 24/7 on 1800 098 231.
- If you’re overseas, please call +44 207 649 9404 or use the Product Disclosure Statement to find the free call number for the country you’re in.
- Visit your local branch.
- If you need to update your personal details with us, please ensure you notify NAB on 13 22 65 and NAB Card Services on 1800 098 231.
Related products and services
NAB Platinum Visa Debit card
With additional benefits and features, this platinum debit card is your premium everyday card both at home and overseas.
Foreign currency cash service unavailable
Due to COVID-19 restrictions, you’re currently unable to order foreign currency cash in branch or online.
Foreign exchange calculator and rates
NAB's foreign exchange calculator gives you indicative exchange rates and the costs of foreign currencies.
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Important information
1 Loading and reloading your card
Load and reload limits apply. Funds loaded via NAB Internet Banking will be available immediately. The foreign exchange rate quoted is NAB’s Currency-to-Currency foreign exchange rate. Allow 2-3 Australian business days for funds reloaded via BPAY to appear on your card. The exchange rate that’ll be applied is the rate at the time of processing, not when the BPAY transaction is initiated. Reloads are calculated using the NAB Currency-to-Currency foreign exchange rate. For further information see the NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB).
2 Withdrawals and transactions
Some operators and merchants may directly charge a fee. Daily transaction and ATM withdrawal limits apply. Transactions and fees that require a currency conversion are calculated using Mastercard foreign exchange rates and are subject to NAB’s Foreign Currency Conversion fee.
3 By selecting ‘credit’ you are accessing the card funds on your card to make withdrawals and purchases. It does not provide you with any credit. NAB does not provide you with any credit in connection with the card.
Rates, fees and limits apply. Please refer to the NAB Traveller Card Product Disclosure Statement and Terms and Conditions (PDF, 389KB) before making any decisions regarding this product. NAB's the product issuer.
NAB Traveller Card user guide (PDF, 252KB).
4 Transactions and fees that require a currency conversion are calculated using Mastercard foreign exchange rates and are subject to the NAB Foreign Currency Conversion fee. See fees and limits tables contained in the PDS.
5 There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
® BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
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