Chief Customer Experience Officer

Rachel was appointed to the role of Chief Customer Experience Officer in October 2018. Previously, Rachel was Executive General Manager Deposits and Transaction Services, leading the development of products and payments solutions for retail, business and corporate and institutional customers.

Rachel joined NAB from Westpac at the start of 2017, where for more than 10 years she held a number of senior executive roles including leading the global transactional services business and the customer-led transformation in the retail and business bank.

Prior to joining Westpac, Rachel worked as a financial services strategy consultant with Andersen Consulting.

Throughout her career in both consulting and banking Rachel has focused on creating and executing successful strategies to drive business transformation. In addition to her role at NAB, Rachel serves as a director on the Board of the New Payments Platform and the Australian Payments Council.

Rachel holds a Bachelor of Economics (Hons) from Macquarie University, is a graduate of the Australian Institute of Company Directors and a graduate of the Harvard Business School’s Women’s Leadership Program.

Executive Leadership Team