Group Executive, Personal Banking
Rachel was appointed to the role of Group Executive Personal Banking in April 2020. She has worked in banking for more than 20 years and joined NAB in 2017 as the Executive General Manager Deposits and Transaction Services. She was appointed Chief Customer Officer and a member of the Executive Leadership Team in October 2018.
Prior to joining NAB, Rachel worked at Westpac for more than 10 years where she held a number of senior executive roles. She led the global transactional services business and the customer-led transformation in the retail and business division and was also Head of Group Diversity and Flexibility.
Rachel has a Bachelor of Economics (Hons) from Macquarie University and is a graduate of the Women’s Leadership program at Harvard Business School.