Our promise to our customers is to be about “more than money”. Inherent in that promise is the expectation that, as your bank, we get the fundamentals (the “money” bit) right. On Saturday May 26th we failed to do that.
Many of our services didn’t work for several hours because of a nationwide NAB outage. This affected and deeply inconvenienced many of our customers. We’re truly sorry this happened and apologise.
We’re making it right
We’re committed to making this right for customers and will work with any customer who has experienced financial loss to ensure they’re not unfairly impacted.
For our business customers
If your business has lost money as a result of not having access to NAB Transact and/or your NAB EFTPOS/ HICAPS terminals due to the outage please contact us:
- NAB Transact and/or EFTPOS services, please contact us on 1300 369 852.
- HICAPS services, please contact us on 1300 650 852.
For all other business compensation enquires please call 13 10 12.
For our personal banking customers
Please call us on 13 22 65, we’ll be happy to help.