We experienced an issue overnight on Saturday 30 March 2019 which impacted a number of our services. This affected and deeply inconvenienced many of our customers. We’re very sorry this occurred and apologise.


We’re committed to making this right for customers and will work with any customer who has experienced financial loss to ensure they’re not unfairly impacted.

For our business customers

If your business has lost money as a result of not having access to services such as NAB Transact and/or your NAB EFTPOS/ HICAPS terminals due to the outage please contact us:

  • NAB Transact and/or EFTPOS services, please contact us on 1300 369 852.
  • HICAPS services, please contact us on 1300 650 852.

For all other business compensation enquires please call 13 10 12.

For our personal banking customers

Please call us on 13 22 65, we’ll be happy to help.