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Articles 0 to 3

Consumer spend at direct care Health Practitioners

This report provides a first look at Australian household spending patterns across a range of patient care practitioners (excluding GP’s, hospitals, pharmacies) based on transactions made through NAB’s health payment systems.

Workforce shortages loom as eHealth threat

eHealth can reduce business costs as it improves patient care – but a growing shortfall in specialised workers could limit its success.

Mobile tools boosting efficiency for health practitioners

How to use our sales forecast template

Help predict your future sales, overheads and profits with this easy-to-use template.

Articles 4 to 7

How to use our profit increase calculator

What difference could a small change make to your profit? Use this calculator to find out.

How to use cash flow forecasts

What will your cash flow situation look like next week, next month or in a year? Find out why it’s important to know, and how to calculate it.

The cash flow improvement calculator

See how even small changes could have a big effect on your cash flow.

How to use our break even calculator

What’s the break-even point of your business? Use this tool to help work it out.

Articles 8 to 11

How to use our SWOT analysis template

What are your strengths, weaknesses, opportunities and threats? Find out why you need a SWOT analysis, and learn how to do it.

HICAPS mobile

HICAPS mobile provides health practitioners and patients a simple method to instantly quote and claim private health insurance benefits. No more cards or paper.

How to stay in business – and friendship – for 30 years

HICMR has been leading the way in hospital infection control for over 30 years. Helen Musgrove and Anne Lyon discuss friendship, challenge and change.

Healthier choices? There’s an app for that!

How The George Institute’s app to help Australians shop healthier is becoming self-funding.

Articles 12 to 15

From the bench to business: Scientist brings breakthrough discovery to market

Young scientist Dr Dharmica Mistry is the co-founder of an Australian biotech company working to bring to market a simple blood test to detect breast cancer.

Victorian pharmacies move to round-the-clock care

Are 24-hour pharmacies good for business? Supercare pharmacy owner Peter O’Connor discusses the pros and cons of staying open all hours.

You can do it: NFP aged care provider putting people back into their own homes

ACH’s rehab program has big benefits for older Australians and the social services budget.

Big data, big future: Get ready for artificial intelligence in health

The medical Internet of Things, health jobs of the future, and how to prepare your clinic for the big data revolution.

Articles 16 to 19

Healthy mind, healthy life: Why ‘brain fitness’ makes sense for medical professionals

Making cognitive health a personal top priority makes sense for healthcare professionals, according to Australia’s up and coming ‘brain fitness’ spokesperson, Dr Jenny Brockis.

Sharing economy model sees volunteer flight service soaring

A sharing economy model and lashings of old school community spirit have made it possible for Angel Flight to transport thousands of rural Australians by air to the city each year, for medical appointments and treatment.

NAB's weekend hackathons fast-track great tech ideas

Bringing great technology ideas to life in only 48 hours, NAB's hackathons are fast-tracking innovative solutions to the challenges facing health care providers and their patients.

Fax machine, rest in peace

The Royal Australian College of General Practitioners is calling for the end of fax machines. Dr Frank Jones discusses the benefits of highly secure digital communications.

Articles 20 to 23

How the Internet of Things could transform medical practice

The Internet of Things is set to alter the way we think about health care. David Hansen, CEO of the Australian E-Health Research Centre, gives an insight into the changes to come and what we need to be ready for.

How GPs can deal with 'Dr Google'

More and more patients are seeking answers to their health queries online. What can those in the medical profession do to ensure their patients receive top quality help?

Community engagement key in remote Australian pharmacy

Pharmacist Mick Delaney is co-owner of Thursday Island Pharmacy, one of the most remote pharmacies in Australia.

Clinical trials get healthy boost in Adelaide

South Australia continues to build its biomed hub credentials with the opening of one of the country’s most contemporary, dedicated early-phase clinical trial facility.

Articles 24 to 27

Managing the rising cost of an ageing population

Keeping our ageing population healthy and out of hospital is good for society. It also can be good for business, here’s why.

Hearing test game sounds like a winner

Carolyn Mee of cmee4 Productions discusses her motivations behind Sound Scouts, a hearing test app for school aged children.

NAB and Medfin Health Practitioners’ sentiment survey

The NAB Health Practitioners’ Sentiment survey is designed to gauge how medical practitioners feel about the prospects for their business and industry.

Aged Care: Navigating a changing investment landscape

This insights paper has been prepared by NAB Corporate Health and JBWere to address the current challenges facing providers and to examine some of the successful strategies being adopted.

Articles 28 to 31

The challenges and the rewards of being a leader in healthcare

An early love of horses almost led Western Health CEO Alex Cockram to become a veterinarian but her great interest in people’s lives, motivations and their resilience inspired her into psychiatry. It’s what’s still inspiring her today.

Prevention is better than cure with workplace mental health

Evy Gomo, Clinical Manager at Davidson Trahaire Corpsych, shares her top tips for SME owners looking to create psychologically healthy workplaces.

Big data heats up the health sector

A commitment to big data is helping the NSW Ministry of Health not only save costs but save lives, from identifying patterns early to ultimately reducing the number of people who end up in the emergency department.

How to manage change in your business

How do you manage change in your business? Find out how to drive change rather than have it forced upon you.

Articles 32 to 35

Improve the cash flow of your healthcare practice

Cash flow is the oxygen of business. The more effectively you manage it, the more successful and profitable your practice will be.

Create a more successful dental practice in four steps

Research suggests that, for many dentists, practice management is a major challenge. Anita Roubicek, Joint Chief Executive Officer of Prime Practice dental management specialists, discusses the benefits of having a well-run practice and shares her tips for improving performance.

CEO Seat: Dr Jane Thomason on giving back

Public health expert Dr. Jane Thomason has spent 30 years in the field. We asked her to share the highlights.

Iraqi asylum seeker turned-surgeon helps Australia's war-wounded walk again

This Iraqi surgeon came to Australia via a detention centre. See how he’s now using robots to help war vets walk.

Articles 36 to 39

Throat Scope: One little idea that lit up the world

Jennifer Holland, Throat Scope inventor, founder and CEO discusses her start-up business journey and how after seven years of persistence and determination her invention has gone global with distribution to 140 countries and counting.

New strategies for keeping seniors out of hospital

Continued growth in the ageing population is expected to generate business for healthcare providers. Strategic Professor Susan Gordon, South Australian Chair of Restorative Care at Flinders University, explains the benefits of differentiating your services to meet older people’s evolving needs.

Telstra’s huge play in eHealth

Telstra has invested heavily in e-health. Find out what this means for healthcare professionals, patients and pharmacists.

Partnerships with Consumers – good practice, good business, good policy

From wearable technology to self-diagnosing patients - this extensive report outlines the changing face of health care.

Articles 40 to 43

With next-gen wearable tech, doctors gain tools to deliver more intensive care

Data from wearable technology is currently under-used in healthcare. Find out how this will change in the next 5 years.

Using social media to grow a general practice

GPs can be cautious when it comes to social media. Here’s some tips on using it the right way to grow a practice.

The new CancerAid app supports patients and their doctors

CancerAid is a new app that’s going to make a big difference. Find out how it will make things easier for doctors and patients alike.

The changing landscape of community pharmacy

The way pharmacies operate is changing. Find out what you can do to take advantage of emerging trends and opportunities.

Articles 44 to 47

Taking aged care expertise to China

The Royal District Nursing Service has been in China for a few years now. Find out what they’ve learned.

Six strategies for creating a safer medical practice

Have you seen aggressive behaviour in your practice? Here’s six strategies to help improve safety for yourself, patients and staff.

Sharing experiences can positively impact mental health

Doctors are more likely to be stressed than other professionals. Here’s what one group is doing to support practitioners in need.

Physio industry builds social media muscle

Social media is helping the Australian Physiotherapy Association reach more people. Find out how they’re doing it.

Articles 48 to 51

Marketing-savvy physio brings flexible thinking and fresh energy to aged care

From a spare bedroom business to 220 employees, in 13 years this couple created one of the largest one-stop-shops for allied health services.

How VHA is using Twitter to build its profile

Is Twitter a useful tool or a distraction? For the Victorian Health Association, it’s been crucial for interacting with members and Influencers.

How to recruit the best people for your business

Successful recruitment is about getting the best recruits - or is it? Here’s 7 tips to help create a workplace that can attract and retain people.

Hospital boss attributes health of her career to great mentors

Mentoring in the healthcare industry isn’t just about achievement. It can be a cornerstone for building resilience and reducing depression in the workplace.

Articles 52 to 55

Healthy benefits from new domain names

Does your practice need its own domain name? The short answer is yes. Here’s the main reasons, and the benefits it will bring to your business.

GPs take on the role of managing multidisciplinary care

What will GPs of the future look like? For starters, they’re going to be much more involved in managing teams of different types of practitioners.

From pet project to successful vet practice

Dr Sarah Goldsmid quadrupled the size of her practice premises in the middle of the GFC. Here she talks about challenges, risks and her passion for surgery.

Eyes through the sky

How do you test for blindness in remote communities? Find out how this innovator took tele-medicine into the outback, and beyond.

Articles 56 to 59

Experience and personal passion drive new Head of NAB Health

The new head of NAB Health brings personal passion and excitement about the future of healthcare. Here he shares both.

Designing hospitals for optimal health

Can the design of a hospital help patients heal better? Brisbane architects explain the thinking behind their award-winning re-development.

Create a positive first impression with your waiting room

Do patients like your waiting room? These dos and don’ts will help you make the waiting room experience better for everyone.

Combining great healthcare with expert business skills

Dr Jesse Green’s first dental practice burnt him out. Now he’s got the formula for less stress and more profit, and he’s sharing it.

Articles 60 to 63

Cloud computing in general practice

Should GPs move their practice administration into the cloud? Specialists explain the benefits and the important considerations.

Ceo Seat: Trish Hogan on transforming Pindara Private Hospital

This hospital CEO has overseen more than $110 million of redevelopment. We took a few minutes to have a Q & A with her.

Calls for pharmacists to expand their role

There are calls for pharmacists to play a bigger role in supporting self-care. Experts discuss the opportunities.

Building sustainable relationships for care in the home

Demand for in-home care is booming, but it’s a competitive business. Find out what you can do to help you succeed.

Articles 64 to 67

Budgeting for a more successful practice

It’s easy to procrastinate about creating a budget, but they’re not that hard to do. Here’s why you should get onto it.

Broadening pharmacy revenue beyond dispensary income

The traditional pharmacy model is under pressure. Find out how this Canberra pharmacy is changing to meet modern demands.

Australia-China healthcare opportunities

China is investing in their healthcare sector, and is extremely interested in Australian medical expertise. What could this mean for you?

Aussie vet brand retrains a tough audience to be positive on social media

The Facebook page of Vet4Pets was being trolled. See how they turned it around and built a great online community.

Articles 68 to 71

A practice manager takes care of the business

How much difference can hiring a practice manager make? See what it did for this medical centre in South Australia.

Appetite-for-life passion drives Maggie Beer in aged-care quest

Australian food icon Maggie Beer is on a mission to ensure our elders living in aged care homes enjoy the benefits of beautiful, fresh, wholesome food served with care – and she’s doing it by harnessing the passion of those already in the industry leading the way.

3D printing massive boost to Giorgio Dental

Greater patient comfort, improved accuracy, lower costs and faster service – 3D scanning is proving a sound investment for Melbourne’s Giorgio Dental.

Changing lives with a team approach to patients

When number-crunching revealed the diabetes health crisis facing his local patients, a Sydney GP took radical steps to restructure his clinic – with impressive results.

Articles 72 to 75

At-home blood sampling puts health management in patients’ hands

Australian company MyHealthTest is offering a new generation in the way pathology services and results are delivered that taps into the growing trend for more personalised healthcare.

Articles 76 to 79

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An all-in-one EFTPOS payment and claiming solution, HICAPS is an integral part of NAB Health. HICAPS helps make Medicare administration easier to manage in your practice.

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