Why follow this guide?
- To view the main help articles to assist you with your everyday banking needs.
- To help you with using NAB Connect for the first time.
Logging in
Your NAB Connect User ID and credentials have been provided during setup.
Visit the First time logging in section on How to log in to NAB Connect for instructions on how to download your mobile app and log in.
Additional information is also available on Passwords and tokens.
Making a payment or creating recurring payments in NAB Connect
- Information on how to create a payment, the different types of payments including BPAY Batch and uploading of files can be located at Payments. Simply select the appropriate type of payment you would like to create and follow the instructions.
- Learn how to authorise your payments and view what can impact the processing of your payments by visiting Payment processing and cut-off times.
Downloading reporting files and viewing account balances and transactions
- Visit Accounts and transactions how-to guides to learn how to personalise your NAB Connect transaction history view or to create a custom account group so you can see the information you want faster. You can also Download an account transaction report in NAB Connect.
- Visit Financial files and reporting to learn how to upload BPAY batch files, download specialised reports, set up automated reporting, or view various reporting options.
Get in touch
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Contact us
Explore our business banking contact information and get support with a wide range of products, services and topics.
Visit a NAB business banking centre
Let our business banking specialists help you in person.
Important information
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.
Information on our disclosure documents is also available.
NAB Connect offers live and interactive training webinars to help you get the most out of the platform. Visit NAB Connect training webinars to register for a free session.