Mon-Fri 8am - 6pm (AEST/AEDT)
HOW TO FIX COMMON TERMINAL ISSUES
Take a look at these solutions first.
Take a look at these solutions first.
Rebooting your terminal solves most problems. Check out this video that will guide you through step by step instructions to reboot your terminal.
To get help to replace or repair your terminal, call the Merchant Service Centre on 1300 369 852, 24 hours, 7 days a week.
Make sure you have your Merchant ID and Terminal ID handy before you call. If your terminal needs to be replaced, you might be charged a fee.
If the network is down, your terminal might be too. Check if there are network interruptions or maintenance in your area with Telstra. If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal.
Make sure you have your Merchant ID and Terminal ID handy before you call.
Try again later when the line isn't being used.
Insert your SIM card into the terminal and try again.
View transaction merchant response codes
Call our Merchant Service Centre and have your Merchant ID and Terminal ID handy.
Earn rewards points and manage business expenses with our range of business credit cards.
Only pay for what you need, with this transaction account with no monthly account fee.
Mon-Fri 8am - 6pm (AEST/AEDT)
Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)
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