How to fix common terminal issues
Take a look at these solutions first to see if they resolve your issues.
How to turn on and off
Watch our short video to learn how to turn your Verifone terminal on and off .
View Turning your Verifone terminal on and off transcript (DOC, 26KB), opens in new window
Restart your terminal
Rebooting your terminal solves most problems. This video will give you step by step instructions to reboot your terminal.
Damaged or faulty terminal
To get help to replace or repair your terminal, call the Merchant Service Centre on 1300 369 852, 24 hours, 7 days a week.
Make sure you have your Merchant ID and Terminal ID handy before you call. If your terminal needs to be replaced, you might be charged a fee.
Network service outage
If the network is down, your terminal might be too.
Check if there are network interruptions or maintenance in your area with Telstra. If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal.
Common error codes
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Cannot connect to NW/CE - Host connection fail/CE - Host resolution fail
- Switch the terminal on and off and try again.
- Check the right top corner of the screen for mobile reception bars. If they are present, connection is established.
- If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8.00am to 8.00pm Monday to Friday (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call.
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Model: VX680
- Press the * button.
- Press 3 to select 3 Terminal Restart and then press the Select button.
- The terminal will display Restart terminal Do you want to restart the terminal? press Yes or Select.
Important: VX680 Terminals only - Once the terminal switches back on you should wait 10 - 20 seconds for the 3G signal bars to appear. After 30 seconds continue to step four even if the 3G signal hasn't appeared. - Once the terminal has switched back on, press the * button.
- Press 5 to select 5 Terminal Logon and then press the Select button.
Model: VX820
- Press the * button.
- Press 3 to select 3 Terminal Restart and then press the Select button.
- The terminal will display Restart terminal Do you want to restart the terminal? press Yes or Select for the terminal to restart.
- After the terminal restarts and you're on the home screen, press the * button.
- Press 5 to select 5 Terminal Logon and then press the Select button.
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Modem error/TO - CE register or Enable event Notif or Set signal notif/TO - Comms time out
- Switch your modem and terminal on and off and try again.
- If you're still having problems, call our Merchant Service Centre on 1300 369 852 from 8.00am to 8.00pm Monday to Friday (AEST/AEDT) and make sure you have your Merchant ID and Terminal ID handy before you call.
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Insert your SIM card into the terminal and try again.
Can’t find your error code?
Use the following links to view more response codes and their solutions.
Still need help?
Call our Merchant Service Centre and have your Merchant ID and Terminal ID handy.
Call 1300 369 852
Verifone troubleshooting guide
Talking shop
Related products
Important information
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