Take a look at these solutions first.

Turning verifone on and off

verifone troubleshooting | View transcript (DOC, 26.7KB)

Restart your terminal

Rebooting your terminal solves most problems. Check out this video that will guide you through step by step instructions to reboot your terminal.

Damaged or faulty terminal

To get help to replace or repair your terminal, call the Merchant Service Centre on 1300 369 852, 24 hours, 7 days a week.

Make sure you have your Merchant ID and Terminal ID handy before you call. If your terminal needs to be replaced, you might be charged a fee.

Network service outage

If the network is down, your terminal might be too.
Check if there are network interruptions or maintenance in your area with Telstra. If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal.

See Telstra's network status

Common Error codes


View transaction merchant response codes

View response codes

Still need help?
Give us a call.

Call our Merchant Service Centre and have your Merchant ID and Terminal ID handy.

1300 369 852

Talking shop

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.

NAB business credit cards

Earn rewards points and manage business expenses with our range of business credit cards.

lady talking over phone

NAB Business Everyday Account ($0 monthly fee)

Only pay for what you need, with this transaction account with no monthly account fee.

We’re ready to help your business

Talk to a Transactional Banking Specialist 1300 338 767

Mon-Fri 8am - 6pm (AEST/AEDT)

Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)