Voice ID is a voice biometrics solution used for identification purposes when you call us. It’s fast, more convenient and as secure as your fingerprint.
Other leading organisations, including the Australian Taxation Office, offer voice identification capabilities.
We know our current identification process can sometimes be frustrating and time consuming. We’re using Voice ID to improve your experience when you call us.
Voice biometrics security is among the strongest in the industry. Unlike passwords and PINs, your voiceprint is less susceptible to fraud threats because, similar to fingerprints, your voiceprint is uniquely yours. Composed of over a hundred different characteristics, your voiceprint uniquely represents your voice (for example, the unique shape of your vocal tract and your individual speech patterns).
Whilst voice behaviours may be mimicked, physical voice characteristics cannot, making it more difficult for voice recordings or impersonators to “trick” our system.
Voice ID is highly sensitive and sophisticated enough to detect if someone is impersonating you or playing a recording. It can even recognise you if you have a cold or sore throat.
Voice ID is a fast, simple and secure way for us to confirm your identity when you call us.
It’s an optional service and we’ll ask you if you want to register your voiceprint when you call us. Once you’ve registered, the next time you call us we’ll identify you by matching the characteristics of your voice to your voiceprint.
This technology analyses your voice quickly, checking over a hundred behavioural and physical vocal traits, from your pronunciation to the tone and pattern of your voice.
It is an optional service and we’ll ask you if you want to register your voiceprint when you call us. To ensure privacy and security of your account, we’ll identify you prior to creating your unique voiceprint, so please have your NAB ID handy.
If you use Telephone Banking or self-identify, you’ll soon be able to record and save your voiceprint for these services too.
Voice ID is an optional service. It’s a fast, simple and secure way for us to confirm your identity when you call us. We’ll ask you if you want to register your voiceprint when you call us and then we’ll identify you by matching the characteristics of your voice to your voiceprint the next time you call.
If you don’t want to use Voice ID, or change your mind at any time, just let your banker know.
Voice ID is available for personal and business customers calling our contact centres.
Voiceprints are encrypted and stored in a secure database in the NAB environment. To view our Privacy Policy, visit www.nab.com.au/privacy.
We use your voice recording to create your voiceprint. Voiceprints are a mathematical representation of the biometrical and behavioural features of your voice; a series of numbers which would not allow any hacker to reconstruct your actual voice.
Yes, your voiceprint should work fine if you have a cold.
Hundreds of voice characteristics are represented in someone’s voiceprint, only a few of which are affected by a cold. A health condition that severely affects a caller’s voice, such as laryngitis, will possibly lead to a failed verification – in this case we’ll just ask other security questions until you are feeling better.
We may not be able to recognise your voice if the line is bad or if it’s noisy in the background. If you ever have problems, we can identify you by the traditional methods.
Yes. Your partner can go through the same process as you to enrol in Voice ID, so that you can each access your accounts using your individual voiceprints for identification.
Learn more about using internet or telephone banking, get in touch with us or try self-servicing with our helpful information.
From mobile solutions and wearables, to more conventional ways of banking, we’re giving you more ways to manage your money.
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