- We have developed a Human Rights Policy that applies across our business – mapping how we address human rights in our policies, practices and business operations.
- We have issued our 2019 Modern Slavery and Human Trafficking Statement outlining how we address this risk within our business operations and relationships.
- We have implemented risk management processes to identify, assess, mitigate and monitor potential risk areas where we could be exposed to human rights concerns.
- Targets are in place covering gender equality and supplier sustainability.
- We have grievance mechanisms to allow employees, customers and other external affected parties to raise concerns (including human rights related concerns) and have them investigated and addressed.
These activities help us to do business in a way that respects the rights and dignity of people, and avoids complicity in human rights abuse.
We have a number of grievance mechanisms to address different sources of grievance or concern. The different mechanisms are embedded in our existing People, Customer, Corporate Affairs and Whistleblower processes. Given this approach, we do not have a standalone human rights grievance process.
Where grievances or concerns are raised, we investigate and seek to address them as appropriate. As necessary for investigation or resolution of a grievance we may engage with our people, customers and other stakeholders. From time to time we may seek expertise from third parties to assist with these processes.
Examples of different grievance mechanisms include employee concern processes, Resolve teams, our independent customer advocate and our FairCall whistleblower service.
- Human rights grievances related to our people are received through various mechanisms, including People Leaders, our Employee Complaints Procedure or our FairCall whistleblower service. Such grievances might include workplace bullying, harassment (including sexual harassment), or discrimination.
- Customers and other externally impacted parties can provide feedback or raise concerns (including regarding human rights issues) via our NAB Resolve team. Grievances will be addressed by the appropriate area for investigation and actioning.
If we are aware of human rights issues related to our customers’ or suppliers' operations, we take steps to understand the issue and take appropriate action. This may arise due to external parties raising these issues, or our own due diligence. Our investigation and action may involve referring the matter to the appropriate authorities (for example, in the case of allegations of modern slavery), or engaging with our customer or supplier about the issues and what can be done to address the concerns.
Should cases involve litigation, we will conduct ourselves in accordance with our Model Litigant Policy.
Reporting on our performance
Below are additional resources and reports where you can learn more about the actions we have taken during the year and progress against our targets:
We provide progress reports on actions we are taking to meet our Policy Statement on Improper Land Acquisition (PDF, 469 KB) commitments.
Related policies, frameworks and action plans
NAB Group recognises that human rights concerns can arise not only in its own operations, but also via interactions with external parties – in particular, business relationships, customer interactions, financing and investments, supply chain management and the communities served. Therefore, the Group Human Rights policy is implemented through a range of internal policies, processes, frameworks and practices covering areas such as discrimination, accessibility, harassment, workplace bullying, occupational health and safety, modern slavery, whistleblower protection, privacy, financial resilience, our Reconciliation Action Plan and provision of responsible products and services, as well as within our credit, investment and supply chain related policies and requirements. Refer to the following for more information on some of these areas: