- We have developed a Human Rights Policy that applies across our business – mapping how we address human rights in our policies, practices and business operations.
- Our Modern Slavery and Human Trafficking Statement outlines how we address this risk within our business operations and relationships.
- We have a Human Rights Due Diligence process (PDF, 580 KB) which includes risk management processes to identify, assess, mitigate and monitor potential risk areas where we could be exposed to human rights concerns.
- Targets are in place covering gender equality and supplier sustainability.
- We have grievance mechanisms to allow employees, customers and other external affected parties to raise concerns (including human rights related concerns) and have them investigated and addressed.
These activities help us to do business in a way that respects the rights and dignity of people and avoids complicity in human rights abuse.
We have a number of grievance mechanisms to address different sources of grievance or concern. These different mechanisms are embedded in our existing People, Customer, Corporate Affairs and Whistleblower processes.
Where grievances or concerns are raised, we investigate and seek to address them as appropriate. We may engage with our people, customers and other stakeholders as necessary for investigation or resolution of a grievance. From time to time we may seek expertise from third parties to assist with these processes.
Examples of different grievance mechanisms include employee concern processes, Resolve teams, our independent customer advocate and our FairCall whistleblower service.
- Human rights grievances related to our people are received through various mechanisms, including People Leaders, our Employee Complaints Procedure or our FairCall whistleblower service. Such grievances might include workplace bullying, harassment (including sexual harassment), or discrimination.
- Customers and other externally impacted parties can provide feedback or raise concerns (including regarding human rights issues) via email to email@example.com. Grievances will be addressed by the appropriate area for investigation and actioning. Refer to our Human Rights grievance process (PDF, 566KB) for an overview of how we investigate and take action when we become aware of human rights issues and grievances. Guidance on how to raise a concern can be found in various languages, listed below:
- Arabic (PDF, 831 KB)
- Bengali (PDF, 790 KB)
- Burmese (PDF, 784 KB)
- Chinese (traditional) (PDF, 692 KB)
- Chinese (simplified) (PDF, 812 KB)
- English (PDF, 614 KB)
- French (PDF, 641 KB)
- Greek (PDF, 797 KB)
- Hindi (PDF, 763 KB)
- Indonesian (PDF, 621 KB)
- Italian (PDF, 618 KB)
- Khmer (PDF, 786 KB)
- Punjabi (PDF, 760 KB)
- Russian (PDF, 674 KB)
- Spanish (PDF, 738 KB)
- Thai (PDF, 814 KB)
- Turkish (PDF, 662 KB)
- Vietnamese (PDF, 675 KB)
If we are aware of human rights issues related to a customer or supplier's operations, we take steps to understand the issue and take appropriate action. This may arise due to external parties raising these issues, or our own due diligence. Our investigation and action may involve referring the matter to the appropriate authorities (for example, in the case of allegations of modern slavery), or engaging with our customer or supplier about the issues and what can be done to address the concerns.
Should cases involve litigation, we will conduct ourselves in accordance with our Model Litigant Policy.
Reporting on our performance
Below are additional resources and reports where you can learn more about the actions we have taken during the year and how we manage human rights:
Policy requirements in relation to land rights and improper land acquisition are included in the Human Rights Policy. You can read more about actions we have taken in the past in relation to improper land acquisition in the following documents:
Related policies, frameworks and action plans
NAB Group recognises that human rights concerns can arise not only in its own operations, but also via interactions with external parties – in particular, business relationships, customer interactions, financing and investments, supply chain management and the communities served. Therefore, the Group Human Rights policy is implemented through a range of internal policies, processes, frameworks and practices covering areas such as discrimination, accessibility, harassment, workplace bullying, occupational health and safety, modern slavery, whistleblower protection, privacy, financial resilience, our Reconciliation Action Plan and provision of responsible products and services, as well as within our credit, investment and supply chain related policies and requirements. Refer to the following for more information on some of these areas: