How we verify your income

• To assess your personal loan application, we’ll need to verify your income, liabilities and identity details.
• What we need to check varies depending on the type of income you’ve told us you have.
• You only need to provide proof of income when your income is not directly deposited into a NAB account.

How to verify your income

• Provide your verification documents by simply replying to the email NAB sent you, with the required documents attached in the PDF format.
• The email should come from documents@nab.com.au
• Ensure you don’t change any information in the subject line. This will help us manage your application faster.
• Please remove your tax file number from any of the documents you provide.
• Your verification documents will be automatically linked to your application so a NAB banker can review them as soon as possible.

Note: All documents need to be either in English or translated by an NAATI, opens in new window accredited professional translation service.

1. Documents to verify your income

a. Salary

b. Overtime and/or commission income

c. Bonus income

d. Casual income

e. Self-employed

f. Government allowance

g. Child support

h. Existing rental income

i. New rental income

j. Superannuation income

k. Income from assets

l. Foreign income

m. Defence Force income

2. Verify your identity at a NAB branch

a. Primary photographic identification

b. Primary non-photographic identification

c. Secondary identification

Documents to verify your income

Salary

Verify your salary with one of the following:

• your latest bank statement(s) showing your last two salary deposits
• a payslip showing your year-to-date income for at least two pay cycles
• two of your last three payslips.

Ensure your most recent payslip or salary deposit is:

• no older than 45 days (weekly or fortnightly payments)
• no older than 90 days (monthly payments)
• no older than 90 days (payments greater than monthly).

Make sure all documents show your full name, your agency or institution name and your ABN.

If you’ve just started a new job and don’t have enough payslips yet, you can provide either:

• a letter from your employer detailing your employment arrangement
• your employment contract.

Overtime and/or commission income

Verify your overtime and/or commission income with one of the following:

• a payslip that shows your year-to-date overtime for at least six months
• if your payslip shows a year-to-date overtime of less than six months, you can provide:
  • a recent PAYG payment summary or income statement
  • your personal tax return for the last financial year
  • a signed employment contract or letter of offer detailing the regular overtime or commission as a condition of your employment.

Ensure your most recent payslip is:

• no older than 45 days for weekly or fortnightly payments
• no older than 90 days for monthly payments.

Make sure all documents show your full name, your agency or institution name and your ABN.

Bonus income

Verify your bonus income with one of the following:

• payslips detailing your bonus payments for the past two years
• a reward statement from your employer with details about your bonus payments for the past two years
• a signed letter from your employer detailing the bonus amounts you were paid for the past two years
• personal tax returns for the last two financial years
• bank statement(s) and/or transaction listing(s) that evidence receipt of the bonus payments. (Note: only the pages evidencing the payments are required, not the full two-year period).

Make sure all documents show your full name, your agency or institution name and your ABN.

Casual income

Verify your casual income with one of the following:

• a payslip showing your year-to-date income for at least two pay cycles
• your latest bank statement showing your last two salary deposits
• If your year-to-date income figure on your payslip is for less than two cycles, please provide one of the below instead:
  • your latest PAYG payment summary for the last financial year
  • your personal tax return for the last financial year.

Ensure your most recent payslip or salary deposit is:

• no older than 45 days (weekly or fortnightly payments)
• no older than 90 days (monthly payments)
• no older than 90 days (payments greater than monthly).

Self-employed

Verify your self-employed income with the following document types, based on your business structure

Income can be verified by one (or more) of the following documents:

• your most recent ATO Notice of Assessment (NOA) issued within the last 18 months; OR
• your most recent financial statement (e.g. taxation return) issued within the last 21 months).

Please ensure all documents show your full name, and your agency or institution name and ABN.

Government allowance

Verify your government allowance with one of the following:

• your latest bank bank statement(s) or transaction listing from the last 90 days, showing minimum of two payments received
• a letter or statement from the government authority or agency that shows most recent payment and frequency.

Make sure all documents show your full name, your agency or institution name and your ABN.

Child support

Verify your child support and/or maintenance payments with:

• the maintenance agreement or child support assessment notice registered with the Child Support Agency, confirming the nature of payments
• a bank statement(s), transaction listings or Child Support Agency online payment history from the last 90 days, showing consecutive payments over at least a six-month period.

Make sure all documents show your full name, your agency or institution name and your ABN.

Existing rental income

Verify your rental income with one of the following:

• a current lease signed rental/lease agreement
• your latest rental statement(s) from the past 90 days, showing at least four weeks rental payments and printed with your real estate agent’s letterhead
• your latest bank statement from the last 90 days, showing at least two rental income deposits
• a rental property schedule contained in a current tax return from the past two years, either prepared by a tax agent or with evidence it was lodged with the Australian Taxation Office.

Make sure all documents show your full name, your agency or institution name and your ABN.

New rental income

Verify your new rental income with one of the following:

• A market appraisal from a registered real estate agent. (Note: market appraisals must be on the agent’s letterhead, state the property address, and be signed and dated no later than 90 days from the application date).
• A current executed lease agreement. (Note: lease agreements must confirm the property owner, address of the property, frequency and amount of rental income or prospective rental income).

Make sure all documents show your full name, your agency or institution name and your ABN.

Superannuation income

Verify your superannuation income with one of the following:

• your most recent bank statement or transaction listings from the last 90 days, where received as a weekly, fortnightly or monthly payment/s
• your most recent bank or superannuation fund statements from the last 12-month period, where payments are received quarterly, half yearly or yearly
• financial statements or an equivalent (e.g. self-managed superannuation fund tax return) for the last financial year
• a letter from your financial planner or advisor detailing regular payments from your superannuation investment. Note that information and must cover the time period in line with the payment frequency details listed above.

(Note: Documents provided need to include the current balance of the superannuation fund)

Make sure all documents show your full name, your agency or institution name and your ABN.

Income from assets

Verify your investment income with one of the following:

• a shareholding certificate, current dividend statement or notice
• a managed fund current statement or notice
• your latest bank statement, showing at least two direct credits as investment income
• a share registry advice
• a term depository certificate
• a letter from a financial planner with the NAB Group
• your most recent tax return.

Except for bank statements, all documents need to include either:

• the name of the publicly listed company where the investment is held
• the specific name and type of investment
• the name of at least one of the customers.

Make sure all documents show your full name, your agency or institution name and your ABN.

Foreign income

Verify your overseas income the following:

• a letter from your employer detailing your employment status, employment start date and year-to-date income
• a minimum of two consecutive individual payslips for a 60-day period, with your most recent payslip being no older than 60 days
• a bank statement(s) no older than 60 days, showing salary credits for the 60-day payslip period.

Ensure your most recent payslip or salary deposit is:

• no older than 45 days (weekly or fortnightly payments)
• no older than 90 days (monthly payments)
• no older than 90 days (payments greater than monthly).

Make sure all documents show your full name, your agency or institution name and your ABN.

Defence Force income

Verify your Defence Force income with one of the following:

• a payslip showing your year-to-date income for at least two pay cycles
• your latest bank statement showing your last two salary deposits.

If your year-to-date income figure on your payslip is for less than two cycles, please provide one of the below instead:

• your latest PAYG payment summary for the last financial year
• your personal tax return for the last financial year.

Ensure your most recent payslip or salary deposit is:

• no older than 45 days (weekly or fortnightly payments)
• no older than 90 days (monthly payments)
• no older than 90 days (payments greater than monthly).

Make sure all documents show your full name, your agency or institution name and your ABN.

Verify your identity at a NAB branch

To verify your identity at a NAB branch, you’ll need to bring along identification documents. Please ensure all documents are originals and not photocopies.

Acceptable identification documentation combinations are as follows:

• one primary photographic identification document
• one primary non-photographic identification document and one secondary identification document.

Primary photographic identification

• Australian driver’s licence containing a photograph of the person 
• Australian passport (a passport that has expired within the last two years is acceptable)
• Card issued under a state or territory for the purpose of proving a person’s age containing a photograph of the person 
• Foreign passport containing a photograph of the person
• Foreign driver’s licence that contains a photograph of the person in whose name it’s issued and the individual’s date of birth
• National identity card issued by a foreign government

Primary non-photographic identification

• Australian birth certificate 
• Australian citizenship certificate 
• Australian Pension card, Health Care card or Seniors Health card
• Foreign birth certificate
• Foreign citizenship certificate

Secondary identification

• Financial benefits statement that is less than 12 months old 
• Australian Taxation Office (ATO) notice of assessment that is less than 12 months old
• Australian issued rates notice, utility bill or registration notice that has been issued in the last three months
• Letter issued by school principal within the preceding three months (must have a letterhead or logo of the institute for those under 18 years)

Customer support

Use this helpful guide if you need assistance with your personal loan application.