Making transactions on your NAB Traveller Card

Avoid pre-authorisations

A pre-authorisation is when a merchant (such as a hotel or car hire company) requests that your bank holds a specific amount of your money. These can last up to 30 days. We don’t recommend that you use your NAB Traveller Card for pre-authorisations.

Use ‘Credit’ for payments

When using your card at POS terminals and ATMs, you should select ‘credit’1 and not the ‘cheque’ or ‘savings’ option. You will then be asked to enter your PIN or provide a signature on a voucher to confirm the transaction.

Pay in local currency

Some foreign retailers and ATM operators may give you the choice of paying in either the currency of the country you’re visiting or Australian Dollars.

If you make a transaction overseas and opt to pay in Australian Dollars (instead of the local currency that’s loaded on your NAB Traveller Card), this will result in a foreign exchange transaction. This means there will be an additional cost to you, as the card will seek to transact in Australian Dollars rather than the local currency.2

Keep track of your balance

To avoid unnecessary fees and charges because of insufficient balances in local currencies, check your balances before you make a transaction on either:

  • NAB Internet Banking or the NAB app
  • My Account

Managing your NAB Traveller Card

Reloading or cashing out your NAB Traveller Card

Questions? We’re here to help

If you experience any issues with your NAB Traveller Card, NAB Card Services will be here to help you.

Important information

1By selecting ‘credit’ you are accessing the card funds on your card to make withdrawals and purchases. It does not provide you with any credit. NAB does not provide you with any credit in connection with the card.

2Transactions and fees that require a currency conversion are calculated using Mastercard foreign exchange rates and are subject to the NAB Foreign Currency Conversion fee. See fees and limits tables contained in the PDS.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

BPAY® is a trademark of BPAY Pty Ltd ABN 69 079 137 518.


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