As the challenges of the Coronavirus (COVID-19) continue, we’re focussed on supporting you with your banking needs.

How we can support you

We know this may be an extremely difficult time for some customers and we want you to know that we’re here to support you.

Difficulty making your home loan payments?

If you’re having trouble making home loan payments, we can support you.

A woman holding flowers

COVID-19 support for business customers

Read how we can support your business during these challenging times.
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Government's support for small business

Read about the Government’s support for small business.

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Banking with NAB through COVID-19

If you’re having trouble making home loan payments, we can support you.

Contactless payments

Contactless payments

Learn how to bank without coming into a branch or calling us.

If you need to speak to someone about your financial situation, contact the NAB Customer Care Team on 1800 701 599. Please note that our contact centre is experiencing high demand and the response time can be longer than usual. You can also connect with us via social media 24 hours, 7 days a week.

If your loan deferral period has ended, and you need additional support, you can contact the NAB Customer Care team.


You can access your accounts through NAB Internet Banking, the NAB app and ATMs. You can also withdraw and deposit cash and cheques, pay bills and check account balances at your nearest Bank@Post enabled Australia Post. If you require access to Safe Custody Packets in a branch which is unavailable, contact us on 13 22 65.

See all your banking options head to better ways to bank.

Branch and business banking centre operations

The safety and wellbeing of our customers and team is our highest priority. As we continue to follow the directions of State and Federal Governments and their health officials, we may need to update at short notice opening hours, branch locations, and the availability of Express Business Deposit locations. Before you visit a branch we recommend you go to NAB locations and opening hours.

Social distancing in NAB branches

We’re limiting the number of customers in our branches in line with government guidelines. Please observe the capacity signage that is displayed at the entrance.

Please don’t enter a branch if:

  • you’re feeling unwell or experiencing fever, breathing difficulties, a cough or a sore throat – stay home and get tested.
  • you’ve been in contact with someone who has a confirmed or likely case of COVID-19.

How we’re responding to COVID-19 in our workplaces

We continue to monitor the situation and take advice from government and health authorities.

Our priority is the health and wellbeing of our employees and our customers. We’ve taken preventative measures including employee travel restrictions and additional cleaning in branches and offices to ensure that we remain available to help customers with their banking needs.

Beware of scammers taking advantage of Covid-19

Some criminals are using the COVID-19 pandemic as an opportunity to launch new scams. For regular updates and advice about what to look out for, go to latest security alerts.

Learn how to protect yourself from fraud and scams at NAB Security.

You can also get the latest information about COVID-19 scam messages on the government’s Stay Smart Online website.

If you think you've been scammed, contact NAB immediately on 13 22 65.

Need more information about COVID-19?

For medical information on COVID-19, the government Coronavirus Health Information Line (1800 020 080) is operating 24 hours, 7 days a week.

You can visit the Australian government COVID-19 website for the latest information, or check-out the World Health Organisation for updates.

The Federal Government has an app called Coronavirus Australia which gives you latest advice and information about COVID-19. It’s available from the Apple App Store and on Google Play. You can also use a WhatsApp feature to chat about COVID-19 with the Australian government.

The COVIDSafeapp is important for getting Australia moving again safely.