Update on our branch and Business Banking Centre operations
Our customers are increasingly using phone, internet and NAB App in response to the Australian Government advice on social distancing. Our workforce is also adjusting with some team members unable to work as a result of changes like school and childcare closures.
We’re aiming to keep as many branches open as possible as we continue to provide essential banking services to our customers. However, we may be required to temporarily close some locations to ensure that our people are able to care for their children and dependants.
We’re sorry for any inconvenience this may cause.
Our team who are impacted by branch closures are being redeployed to other branches, and other customer channels including some working from home to support our customers. The safety of our people and our customers is a priority. NAB is working closely with the Department of Health and relevant health authorities to keep up to date with the latest advice.
Customers can find more information on branch locations and opening hours, including available Express Business Deposit locations. Any customer who requires access to Safe Custody Packets located in a branch which is unavailable should contact us on 13 22 65.
Customers with a NAB card can also withdraw and deposit cash and cheques, pay bills and check account balances at their nearest Bank@Post enabled Australia Post. Look for the Bank@Post sign at Australia Post outlets.
We remind customers that they should refrain from coming a branch or business banking centre if:
- You’ve travelled overseas within the past 14 days
- You’ve been in contact with someone who has been diagnosed with COVID-19
- You’re experiencing fever, breathing diﬀiculties, fatigue, a cough or sore throat