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Upcoming terminal changes

Telstra is shutting down the 3G network. From 30 June 2024, 3G NAB EFTPOS machines can no longer process transactions. 

Learn what's changing

Important information for your business

Learn more about your merchant fees and charges, keep updated with the latest changes to rates and fees and access the latest Merchant Agreement.

Merchant Agreement

Read the NAB Merchant Agreement to learn how it applies to your business.

EFTPOS merchant fees and charges

Learn about EFTPOS merchant fees and charges for business operators.

Information about surcharging

Learn about how the RBA surcharging standard applies to your business.

VISA and Mastercard interchange rate changes

Find the most recent interchange rate and structure changes.

Help and support Support for your payment terminal solution

Learn more about your payment terminal solution – watch videos, get step-by-step instructions for performing everyday tasks, and see our troubleshooting guides.

How to look after your NAB EFTPOS machine

Quest QT850

Quest QT850 terminal

Quick view:

  • Machine colour: Black

  • Brand: Quest

  • Model: Quest QT850

  • Display: 3.5” colour touchscreen

  • Weight: 395 grams 

Troubleshooting guide (PDF, 165KB) , opens in new window
Get to know your Standalone EFTPOS terminal
Quest QT850 terminal

Ingenico Move/5000

Ingenico Move/5000 terminal

Quick view:

  • Machine colour: Black

  • Brand: Ingenico

  • Model: Move/5000

  • Display: 3.5-inch touchscreen

  • Weight: 320 grams

Troubleshooting guide
Get to know your terminal

NAB Easy Tap

NAB Easy Tap payment app 

Quick view:

  • Machine: Payment app downloaded to your compatible Android device

  • Brand: Developed by Quest Payment Systems

  • Minimum operating system: Android Operating System (OS) of 9.0+

  • Device eligibility: Android device with Near Field Communication (NFC) enabled

Troubleshooting guide , opens in new window
NAB Easy Tap Quickstart guide , opens in new window

mPOS

mPOS MT330 (no longer for sale to new merchants)

Quick view:

  • Machine colour: Black

  • Brand: Quest

  • Model: MT330

  • Display: OLED, 128 x 96 pixels, Colour graphic display

  • Weight: 140 grams

Troubleshooting guide , opens in new window
Get to know your terminal , opens in new window

Verifone VX680/VX820

Verifone VX680/VX820 (no longer for sale to new merchants)

Quick view:

  • Machine colour: Silver

  • Brand: Verifone

  • Model: VX680 (Mobile) or VX820 (Countertop)

  • Display: 3.5-inch touchscreen

  • Weight: 502 grams

Troubleshooting guide
Get to know your terminal

Tips Business resources for merchants

Resources for merchants including information about choosing EFTPOS, guides for taking payments, industry-specific help and advice, security tips and more.

Enhance your setup

Security and fraud

Troubleshooting and guides

Understanding fees and charges

Banking to suit your needs

We back businesses with solutions to make your banking as easy as possible.

NAB Connect

NAB Connect is a powerful online banking solution that gives you total control over your business.

Business credit cards

Earn rewards points and manage business expenses with our range of business credit cards.

NAB Business Everyday Account ($0 monthly fee)

Only pay for what you need, with this transaction account with no monthly account fee.

Contact us

Talk to a Transactional Banking Specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

24/7 Terminal support

Call us for terminal support 24/7.

1300 369 852

eCommerce and Online support

Call us for NAB Transact support Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)

Call us for NAB Gateway support 24/7.

1300 369 852

Important information